Duty Operations Coordinator

1 day ago

Melbourne, Victoria, Australia beBeeResponsibility Full time $50,000 - $90,000

Job Title:

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We are seeking a highly skilled hospitality professional to join our team as Duty Manager at DoubleTree by Hilton Hotel Melbourne - Flinders Street. Located in the heart of Melbourne's central business district, this modern 187-room hotel is an ideal base for travelers.

The successful candidate will assist the Front Office Manager in the administration and management of all Front Office operations, ensuring profitability, control costs and quality standards, while delivering exceptional guest satisfaction.

Key Responsibilities:

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  • Manage the Front Office team, resolve guests' concerns and implement resolutions using discretion and judgment.
  • Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office/Front Office Manager and lead the team on duty.
  • Maintain hotel systems to ensure accuracy of information and data, making it easy to use and operate in an organized and systemized way.

Requirements:

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  • Able to read, write, speak and understand English to communicate effectively with guests and employees.
  • Thorough organization and supervisory skills
  • Able to work under pressure and deal with stressful situations during busy periods.

Hospitality Benefits:

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  • Discounts on accommodation at over 6000 hotels worldwide (prices range between $40-$70 AUD per night)
  • 25% off Food & Beverage in the hotel.
  • Leadership training programs created in conjunction with Harvard Business School, to help further your career development.
  • Team Member Recognition Programs, including monthly celebrations and annual team party.
  • Employee Assistant Program & Mental Health Program
  • Hilton's 2030 corporate social responsibility goals, volunteering and community engagement opportunities.

Equality and Inclusion:

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Our company is committed to equality and inclusion, providing a workplace where every Team Member can make a difference.

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