Operations Performance Strategist

3 days ago

Melbourne, Victoria, Australia beBeePerformance Full time $110,000 - $140,000

Lead strategic operational performance initiatives by leveraging UX research and analysis to drive progress toward key performance targets.

Informed by a deep understanding of business processes, you will work collaboratively with stakeholders across the organization to support data-driven decision making.

You will be responsible for leading key components of the commission's UX strategy, evaluation research, and developing organizational performance measures.

  • Develop actionable insights to inform best practice and drive operational goals
  • Makes decisions based on sound professional judgement
  • Works collaboratively to achieve results and business process improvements
  • Fosters strong stakeholder relationships

Utilizing various business data systems, including Microsoft 365 applications, case management and workflow management systems, Qualtrics user feedback management system, and STATA.

Key Responsibilities:

  • Manage research projects and generate insights and reviews of services from the user perspective
  • Supervise junior team members to undertake business data analysis
  • Undertake business analysis identifying emerging trends and issues from operational data, user feedback, and complaints channels
  • Contribute to team objectives and strategic planning for longer-term initiatives
  • Build and sustain productive stakeholder relationships to facilitate user-centered design
  • Perform other duties to support senior leadership as required

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