Computer Support Specialist

3 days ago

Brisbane, Queensland, Australia beBeeTechnical Full time $60,000 - $80,000
Job Description

This is a technical support role where you will respond to IT Service Desk enquiries and provide assistance to staff and associates.

Responsibilities include:

  • Providing timely technical support based on phone calls, in-person visits, and email requests.
  • Offering remote assistance, conducting computer diagnostics, and resolving desktop hardware and software issues within the IT ticketing system.
  • Answering user inquiries about computer software or hardware operation to resolve problems.
  • Configuring and installing end-user computing solutions and software.
  • Following up and updating service desk ticket status and information to resolve 85% of requests for the IT Service Desk team on first contact with the client.

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