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Computer System Support Engineer
3 weeks ago
We are seeking an IT Support Specialist to provide timely and effective resolution to customer issues via phone, email, or in-person. The ideal candidate will possess excellent analytical, troubleshooting, and problem-solving skills, with the ability to work with third-party vendors to remediate complex technical issues.
Key Responsibilities:
- Provide level 2 support for customers via phone, email, or in-person.
- Work with third-party vendors to troubleshoot and resolve technical issues.
- Maintain accurate records of all reported incidents.
- Install, upgrade, and troubleshoot Windows operating systems, Microsoft Office, Cisco Jabber, and other authorized applications.
- Perform basic maintenance tasks on computers, printers, and other equipment.
- Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues.
Required Skills and Qualifications
- Bachelor's degree in Computer Science or related field.
- CompTIA A+, Microsoft Certified Professional (MCP) certification.
- Minimum 4 years of IT experience.
- Proficiency in Windows 7-10, Microsoft Active Directory, and helpdesk ticketing systems.
- Mobile device management, enterprise encryption solutions, and Windows PC/laptop management.
- Excellent communication, relationship-building, and internal customer service skills.
Benefits
- Diverse and innovative team with global presence.
- Opportunities for career growth and continuous learning.
- Competitive salary and benefits package.
- Work with cutting-edge technologies.
About Us
- Award-winning company with a strong commitment to employee development.
- Encouraging environment that fosters innovation and creativity.
