Australian Computer Repair Support Specialist

2 days ago

Brisbane, Queensland, Australia beBeeIT Full time $42,000 - $60,000

We are seeking a highly skilled and experienced IT Infrastructure field support specialist to join our team of independent contractors. This is an excellent opportunity for self-employed IT professionals who want to work on-site and online, providing timely and hassle-free service to customers across Australia in both metropolitan and regional areas.

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  • At least two years of experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting or violating the hardware warranty or customer security compliance requirements.
  • Basic knowledge of enterprise LAN and WAN setups and concepts with ability to perform smart hand activity under instruction based activities at sites.
  • Ability to lift/move computer equipment weighing up to 50Lbs.
  • Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
  • Customer prefers, where commercially practical, that the Subcontractor use technicians with an Associate's Degree in Electronics and CompTIA A+ Certification. Where the Subcontractor is unable to do this, they will ensure and certify that technician's meet Subcontractor's own internal required standard. A Client specific technician certification program will be introduced during transition.
  • Experience with Anti-spyware and Anti-virus software.
  • Some usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Smart hand support for peripheral and networking hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability supported by Company.
  • Good written and oral communications skills with clients and management. Good people skills.
  • Ability to work with deadlines and complete tasks on-time.
  • Subcontractor FTE will be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
  • May provide limited work direction and support to Level I technicians
  • Knowledge of wireless networking
  • Installation of primary and peripheral computer and networking hardware, to include Smart Hands support

**Benefits:**

  • $35.00 - $60.00 per hour salary
  • Flexible hours
  • Overtime pay

**Requirements:

  • Two plus (2+) years' experience providing IT Infrastructure field support
  • Basic knowledge of enterprise LAN and WAN setups and concepts
  • Ability to lift/move computer equipment weighing up to 50Lbs
  • Skilled in desk side support and PC break/fix including basic administration of Windows O/S
  • Customer prefers, where commercially practical, that the Subcontractor use technicians with an Associate's Degree in Electronics and CompTIA A+ Certification
  • Experience with Anti-spyware and Anti-virus software
  • Some usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP
  • Smart hand support for peripheral and networking hardware

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