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Client Retention Specialist

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Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $80,000 - $120,000
Customer Success Professional

We are seeking a skilled Customer Success Professional to ensure our clients achieve their goals using our proprietary bill payments platform. As a key member of our team, your role will involve close collaboration with internal stakeholders to deliver exceptional customer experiences.

About the Role
  • Develop and maintain positive relationships with customers through regular communication and education.
  • Monitor customer usage and engagement to identify potential issues and opportunities for improvement.
  • Proactively address customer concerns and issues to ensure timely and effective resolution.
  • Identify opportunities for upselling or cross-selling to existing customers.
  • Collaborate with internal teams to ensure seamless customer experiences.

As a successful candidate, you will possess strong stakeholder engagement skills, a proven track record of client retention, and a mature and accountable approach to goals and targets.

Key Responsibilities
  1. Onboard new clients and ensure smooth transition into the platform.
  2. Develop and implement customer success strategies to drive retention and growth.
  3. Provide ongoing education and training to clients to ensure they maximise the value of the platform.
Requirements
  • Proven experience in managing onboarding processes for business accounts.
  • Strong knowledge of CRM systems, such as Salesforce.
  • Mature and accountable approach to goals, targets, and commitments.
What We Offer

We offer a dynamic working environment, flexible work arrangements, and a diverse range of benefits and perks.

We welcome people of different backgrounds, experiences, abilities, and perspectives.

We are an equal opportunity employer and a pleasant and supportive place to work.

Employer Questions
  • How many years' experience do you have as a Customer Success Consultant?