Client Retention Specialist

1 week ago

Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $90,000 - $120,000
Customer Experience Champion

This role presents an exciting opportunity to contribute to the growth and satisfaction of our customers.

  • Develop and maintain strong relationships with clients through proactive phone-based support and engagement
  • Deliver exceptional client experiences, driving retention and adoption across our product suite
  • Analyze key performance indicators from both business and client perspectives, implementing solutions to enhance outcomes
  • Evaluate and improve individual and team performance, developing strategies to address issues and opportunities
  • Capture and qualify leads for personal pipeline and referral to other sales teams

The ideal candidate will possess a minimum of 1-2 years prior experience in customer success within a technology or software-as-a-service environment. They will be results-driven, possess excellent communication, objection handling, and problem-solving skills. These qualities will enable them to drive high levels of client satisfaction.

We seek individuals who can take a holistic approach to client relationships, identifying areas for improvement and providing creative solutions to drive retention and minimize churn.

A successful candidate will be tech-savvy, adept at utilizing tools and systems to streamline their daily tasks. Familiarity with Salesforce is a significant advantage.

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