Customer Insights Specialist

3 days ago

Sydney, New South Wales, Australia beBeeDataDriven Full time $100,000 - $137,000

As a key player in our Customer Experience team, you will play a vital role in driving customer-centric decision making through data-driven narratives.

We are seeking a skilled Data Analyst to join us on an initial 12-month contract with potential for extension. This is an exciting opportunity to make a meaningful impact and develop your skills in a collaborative environment.

The primary purpose of this role is to support the development of customer insights and data-driven stories. Specifically, you will focus on:

- Enhancing enterprise-based reporting and data accuracy

- Maintaining large and complex datasets, including pivot tables and unstructured data

- Identifying trends, patterns, and actionable insights through customer and operational data

- Developing user-friendly dashboards and visualizations to drive business outcomes

- Collaborating with stakeholders to develop strategic insights and recommendations

Key Responsibilities:

  1. Provide data and analysis input into recurring reporting deliverables
  2. Maintain datasets and working off information systems used to gather customer, claims, and performance data
  3. Ability to analyze large and complex datasets, including pivot tables and unstructured data
  4. Identify upcoming trends and actionable insights through customer and operational data
  5. Develop and implement effective data visualization strategies

Requirements:

  • Relevant tertiary education or equivalent knowledge and skills acquired through extensive practical experience
  • Strong data literacy with knowledge of Excel, SQL, and Qlik
  • High-level proficiency in Word, Excel, and PowerPoint
  • Strong knowledge of research and analysis techniques

Desirable Skills:

  • Technical experience in customer data management roles related to Data Warehousing, Analytics, and/or Business Intelligence
  • Proven experience in developing and delivering complex data structures, including conceptual, logical, and physical data models
  • Experience in Salesforce, Q, or equivalent SQL Server and Qualtrics

What We Offer:

- A dynamic and collaborative work environment

- Opportunities for professional growth and development

- Competitive compensation package

  • Customer Insights Specialist

    3 days ago

    Sydney, New South Wales, Australia beBeeAnalytical Full time $101,947 - $112,849

    Customer Insights SpecialistWe are seeking a Customer Insights Specialist to join our team and play a key role in the development of best-in-class insights functions.This is an exciting opportunity to work with a talented team, driving customer-centricity and using data, research, and insights to support business initiatives.Manage primary research projects...

  • Customer Insight Specialist

    1 day ago

    Sydney, New South Wales, Australia beBeeCustomerInsights Full time $90,000 - $120,000

    We are seeking a highly skilled Customer Insight Specialist to join our team. As Voice of Customer Coordinator, you will be responsible for gathering and analyzing customer feedback to inform business strategy and product development.Key responsibilities include building and executing customer surveys, monitoring survey responses and customer feedback...

  • Junior Insights Analyst

    3 days ago

    Sydney, New South Wales, Australia Talent Insights Group Full time

    World Class Training and Development Programme- Fantastic benefits and rewards- Flexible working and autonomy in every senseJunior Insights Analyst ( SQL / Tableau )Sydney (Hybrid work)$120k (incl. Super)Are you a Data Analyst eager to join a world-class Analytics team and design, build and analyse targeted campaigns?This could be for youOur client, one of...

  • Marketing Insights Analyst

    2 days ago

    Sydney, New South Wales, Australia Talent Insights Group Full time

    Work with Data Scientists, ML Engineers and Product Managers- Campaign Analysis, undergoing huge transformation- Remote work**Marketing Insights Analyst**Talent Insights are currently working with one of Australia's leading retail companies : an organisation that brings together over one hundred talented analytics professionals to create innovative data...

  • Voice of Customer Insights Specialist

    2 weeks ago

    Sydney, New South Wales, Australia HCF Corporation Full time $90,000 - $120,000 per year

    Drive customer insights and enhance experiences with our dynamic teamAbout the RoleJoin our Member Experience, Retention, and Loyalty team as the Voice of Customer (VoC) Insights Specialist. Reporting to the Manager of Research and Consumer Insights, you'll lead the VoC program, guide research objectives, deliver actionable customer insights, and collaborate...

  • Voice of Customer Insights Specialist

    6 days ago

    Sydney, New South Wales, Australia HCF (Australia) Full time $90,000 - $120,000 per year

    Drive customer insights and enhance experiences with our dynamic teamAbout the RoleJoin our Member Experience, Retention, and Loyalty team as the Voice of Customer (VoC) Insights Specialist. Reporting to the Manager of Research and Consumer Insights, you'll lead the VoC program, guide research objectives, deliver actionable customer insights, and collaborate...

  • Customer & Market Insights Specialist - 6 Month

    3 days ago

    Sydney, New South Wales, Australia Bendigo & Adelaide Bank Full time

    **Customer & Market Insights Specialist - Part-Time or Full-Time****About the role and team**We have a part-time or full-time opportunity for a Customer and Market Insights Specialist to join the Group Marketing Team for 6 months. Reporting into the Head of Customer Insights and Marketing Performance you will coordinate, plan, develop and deliver customer...

  • Customer Insights Specialist

    2 days ago

    Sydney, New South Wales, Australia beBeeData Full time $90,000 - $120,000

    Key customer insights are crucial for driving business growth and efficiency in a dynamic contact centre environment.We seek an accomplished Data Analyst to leverage their technical expertise and collaborate with cross-functional teams to deliver actionable data-driven solutions.Utilizing Genesys PureCloud Voice data, you will extract valuable insights...

  • Data Insights Specialist

    1 day ago

    Sydney, New South Wales, Australia beBeeMarketing Full time $100,000 - $110,000

    Job Title: Data Insights SpecialistAbout the Role:We are seeking a skilled Data Insights Specialist to work closely with our customers, focusing on extracting valuable insights from marketing and sales data. This role involves working with big data sets, leveraging them into our unique product for customers to analyze and make informed decisions about their...

  • Customer Insights

    19 hours ago

    Sydney, New South Wales, Australia Craveable Brands Full time

    Interact with multiple brands and stakeholders across the business.- Work with passion in a fast paced environment.- Hybrid and remote work options available**About Us**Here at craveable brands. we operate over 580 restaurants across 3 iconic Australian chicken brands; Red Rooster, Oporto and Chicken Treat. Combined, our restaurants employ over 12,500...