Customer Experience Director

2 days ago


Mona Vale, New South Wales, Australia Dan Murphy's Full time
About the Role

We are seeking a highly motivated and results-driven Customer Experience Director to join our team at Dan Murphy's in Mona Vale. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences that drive loyalty and revenue growth.

The ideal candidate will have a strong track record of leading high-performing teams, developing strategies to improve customer engagement, and creating a positive store culture. You will work closely with our store leaders to implement initiatives that promote a world-class customer experience, aligned with our company values.

About the Job

This is an exciting opportunity for a passionate retail professional to take on a new challenge and contribute to the success of our business. As a Customer Experience Director, you will:

  • Motivate and lead a team of experienced sales consultants to deliver outstanding customer service and achieve sales targets
  • Develop and implement customer-focused strategies to improve sales performance, customer satisfaction, and loyalty
  • Collaborate with store leaders to identify areas for improvement and implement changes that enhance the customer experience
  • Promote a positive store culture by fostering open communication, providing coaching and feedback, and recognizing employee achievements
About Us

Dan Murphy's is one of Australia's leading liquor retailers, operating over 180 stores across the country. We are part of the Endeavour Group, a dynamic and growing retail business that offers exciting career opportunities for ambitious professionals. At Dan Murphy's, we value our employees and offer a range of benefits, including competitive salaries, bonuses, and discounts on products and services.

What We Offer

As a Customer Experience Director at Dan Murphy's, you can expect:

  • A competitive salary package, including a base salary of $80,000 - $100,000 per annum, depending on experience
  • Bonus incentives based on individual and team performance
  • Discounts on products and services, including wine, beer, and spirits
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A supportive and collaborative team environment


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