Customer Experience Manager

4 days ago

Mona Vale, New South Wales, Australia Dan Murphy's Full time

About the Role

We are seeking a passionate and results-driven Customer Experience Manager to join our team at Dan Murphy's. As a Customer Experience Manager, you will be responsible for delivering a world-class customer experience that promotes customer loyalty and contributes to revenue growth.

Key Responsibilities

  • Motivate and lead your team to deliver exceptional customer experiences
  • Encourage team members to invest in education and development
  • Lead in-store tasks and deliver regular coaching and mentoring to store teams
  • Create an inclusive environment that enables team members to come as they are
  • Build a culture centered around understanding the community and utilizing customer feedback

About You

We are looking for someone who is passionate about people development, uses initiative and intuition to understand their team, and inspires them to make a difference. You should be able to motivate others to dream big and reach their potential, thrive in a fast-paced environment, and use forward-thinking in your decision-making.

What We Offer

At Dan Murphy's, we offer a range of benefits, including an exclusive discount card, Endeavour Wellbeing Support, and opportunities for career growth and development. If you are passionate about delivering exceptional customer experiences and leading a team, we would love to hear from you.

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