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Retail Experience Leader

1 month ago

Mona Vale, New South Wales, Australia Dan Murphy's Full time
Job Description

A highly sought-after position has become available for an exceptional Retail Experience Leader to join the Dan Murphy's team at Mona Vale. As a leader in customer engagement, you will be responsible for driving sales growth and improving customer satisfaction through tailored store experiences and innovative merchandising.

We are seeking a passionate people leader who possesses a genuine desire to make a positive impact on their team members and customers. This role offers critical operational exposure across the business and opportunities for career advancement with Dan Murphy's.

The ROLE:
  • Motivate and lead your team to deliver a world-class customer experience that fosters loyalty and contributes to revenue growth.
  • Encourage team members to invest in education and dream big about their careers – as working at Dan’s is an adventure.
  • Lead the way with in-store tasks, delivering regular coaching and mentoring to store teams to inspire continuous improvement.
  • Create an environment where team members feel valued and empowered to come as they are, embracing diversity as the foundation of good culture.
  • Build a culture centered around understanding your community, utilizing customer feedback as a key decision-making pillar.
The YOU:
  • You will use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers.
  • You are passionate about people development and motivate others to dream big and reach their potential.
  • You thrive in fast-paced environments and employ forward-thinking decision-making.
  • You bring energy to those around you by being your authentic self and doing the right thing for your team, customers, and community.
  • You utilize an inspiring and collaborative approach to communication, driving team commitment.
About Us

Dan Murphy’s is one of several excellent retail businesses within Endeavour Group, creating moments that bring millions together. We aim to create a safe, inclusive, and fun workplace, fostering a more sociable future for our customers and colleagues alike.

Benefits

An exclusive discount card for Dan Murphy’s, BWS, and other Endeavour Group brands, as well as discounts from Woolworths and Big W. Our Employee Assistance Program (EAP) provides support for various aspects of life, including critical incident support, career guidance, nutrition, and more.

Estimated Salary Range:

$80,000 - $100,000 per annum, depending on qualifications and experience.