Senior People Advisor

4 weeks ago

Melbourne, Victoria, Australia AIA Full time

About the Opportunity

We are seeking a Senior People Advisor to join our dedicated team on a max term contract. In this role, you will partner with a HRBP to support an aligned client group within the business and proactively partner with this group on all employee matters.

Key Responsibilities

  • Provide end-to-end HR services including Tier 1 support, case management, and coach People Leaders on employee matters.
  • Coordinate workflow within the People Advisory and HR Business Processes, in particular through our global HRIS (Workday).
  • Provide employee-centric services in alignment with the People & Culture Service Delivery Model; assessing and handling query volumes, response times, and performance to SLAs.
  • Be able to own and resolve colleague and People Leader case issues.
  • Build and improve the quality of Tier 0 Knowledge Base Articles and Workday content making sure the content remains current, useful, consistent, and accessible.
  • Adapt an employee experience-focused, continuous improvement practice to improve processes, process documentation, and data accuracy.
  • Develop excellent working relationships across the P&C team and the broader business at both a people leader and employee level.
  • Work closely with the Employee Relations and Policy Manager to provide additional support in this space as required.

Requirements

  • Previous experience working in a role within HR service delivery and in HR Service Desk Management.
  • Prior Workday experience in handling HR data, queries, and knowledge management.
  • Experience managing ER matters with a dedicated client group.
  • Tertiary qualification in Human Resources, Law, or similar.
  • A high-level understanding of HR principles and practices with the confidence to make recommendations and improvements and implement them optimally.
  • Exceptional customer engagement skills across senior leadership and employees.

About AIA

We've made a promise to help people live healthier, longer, better lives. And it starts with our own people.

  • Access our training and development to build on your current skills.
  • Access 4 additional leave days a year to recharge and refresh yourself.
  • Work with supportive and inclusive managers.
  • Flexible working arrangements.

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