Senior People Advisor

2 days ago

Melbourne, Victoria, Australia AIA Full time
Make a Difference with AIA

At AIA, we're driven by a purpose to help people live healthier, longer, better lives. As a Senior People Advisor, you'll play a crucial role in shaping a healthier, better-protected Australia.

The Opportunity

We're seeking a skilled HR professional to join our dedicated team on a max term contract. As a Senior People Advisor, you'll partner with a HRBP to support an aligned client group within the business. Your key responsibilities will include providing end-to-end HR services, including Tier 1 support, case management, and coaching People Leaders on employee matters.

Key Responsibilities

* Provide HR services, including Tier 1 support, case management, and coaching People Leaders on employee matters
* Coordinate workflow within the People Advisory and HR Business Processes
* Provide employee-centric services, assessing and handling query volumes, response times, and performance to SLAs
* Own and resolve colleague and People Leader case issues
* Build and improve the quality of Tier 0 Knowledge Base Articles and Workday content
* Adapt an employee experience-focused, continuous improvement practice to improve processes, process documentation, and data accuracy
* Develop excellent working relationships across the P&C team and the broader business

Requirements

* Previous experience working in a role within HR service delivery and in HR Service Desk Management
* Prior Workday experience in handling HR data, queries, and knowledge management
* Experience managing ER matters with a dedicated client group
* Tertiary qualification in Human Resources, Law, or similar
* A high-level understanding of HR principles and practices with the confidence to make recommendations and improvements
* Exceptional customer engagement skills across senior leadership and employees

Why Choose AIA?

We've made a promise to help people live healthier, longer, better lives. And it starts with our own people. As a Senior People Advisor, you'll have access to our training and development programs, flexible working arrangements, and a supportive and inclusive work environment.

About AIA

At AIA Australia, we're proud to help guide, support, and protect the wellbeing of over 3.5 million Australians. Through life and health insurance, financial wellbeing, and our total wellbeing ecosystem, we're working towards making Australia the healthiest, best-protected nation in the world.

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