Process Excellence Specialist
1 week ago
Australia Post is embarking on an exciting journey to establish a process excellence infrastructure that will enhance our ability to delight customers and improve team members' experience.
Our goal is to develop a holistic approach to process excellence, grounded in a federated operating model that accelerates continuous improvement and transformation initiatives.
We're seeking a skilled Process Excellence Specialist to join our team and contribute to the development of a Centre of Excellence, which will ensure consistent methodologies, tools, processes, and overall capabilities across the enterprise.
Your key responsibilities will include:
- Developing and maintaining the knowledge management framework to enable active process management and effective ownership
- Designing, facilitating training, and providing coaching to uplift capabilities in authoring standard and best practices
- Supporting the COE and Business Unit Process Excellence team in implementing knowledge management governance and framework
- Supporting process owners to adopt process ownership and active process management principles
About You
We're looking for someone with a strong understanding of complex competitive logistics/supply chain environments and the application of knowledge management principles and tools within operational and/or logistics environments.
Our ideal candidate will have a minimum of 5 years' experience in the knowledge management field, preferably within manufacturing and supply chain, and a proven track record of partnering with cross-functional teams to drive standardization and process excellence.
We're committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.
-
Process Excellence Specialist
3 weeks ago
Richmond, Australia Australia Post Full timeTransforming Australia PostAustralia Post is embarking on a transformative journey to develop a process excellence infrastructure that will enhance our ability to delight customers and improve team members' experience.We are seeking a Process Excellence Specialist to join our team and contribute to this exciting initiative.The successful candidate will be...
-
Process Excellence Specialist
3 weeks ago
Richmond, Australia Australia Post Full timeAbout the OpportunityAustralia Post is embarking on a transformative journey to develop a process excellence infrastructure that will enhance our ability to delight customers and improve team members' experience.We're seeking a skilled Process Excellence Specialist to join our team and contribute to this exciting initiative.As a key member of our Centre of...
-
Process Excellence Specialist
2 days ago
Richmond, Australia Australia Post Full timeAbout the RoleAustralia Post is embarking on an exciting journey to develop a process excellence infrastructure that will enhance our ability to delight customers and improve team members' experience. We're looking for a talented professional to join our team as a Process Excellence Specialist, responsible for developing and maintaining enterprise knowledge...
-
Senior Process Excellence Specialist
2 weeks ago
Richmond, Australia Australia Post Full timeTransforming Process Excellence at Australia PostAustralia Post is embarking on a transformative journey to develop a process excellence infrastructure that will enhance our ability to delight customers and improve team members' experience.We are seeking a highly skilled Senior Process Excellence Specialist to join our Centre of Excellence team and...
-
Senior Process Excellence Specialist
3 weeks ago
Richmond, Australia Australia Post Full timeAbout the OpportunityAustralia Post is embarking on a transformative journey to develop a process excellence infrastructure that will enhance our ability to delight customers and improve team members' experience.We're seeking a skilled Senior Process Excellence Specialist to join our team and contribute to this exciting initiative.Your Key...
-
Head of Process Excellence
5 months ago
Richmond, Australia Australia Post Full time**Help us deliver like never before** **& deliver a sustainable future with effective processes.** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward...
-
Senior Process Excellence Engineer
2 weeks ago
Richmond, Australia Australia Post Full timeAbout the OpportunityAustralia Post is embarking on a transformative journey to develop a process excellence infrastructure that will enhance our ability to delight customers and improve team members' experience.This role is part of the establishment of a Centre of Excellence, which will ensure consistent methodologies, tools, processes, and overall...
-
Senior Process Excellence Manager
7 days ago
Richmond, Australia Australia Post Full timeAbout the OpportunityAustralia Post is embarking on a transformative journey to develop a process excellence infrastructure that will enhance its ability to deliver exceptional customer experiences and improve team members' experiences.This is an exciting opportunity to be part of a Centre of Excellence and contribute to the establishment of consistent...
-
Process Governance Specialist
3 weeks ago
Richmond, Australia Australia Post Full timeTransforming Process Excellence at Australia PostAustralia Post is embarking on a transformative journey to develop a process excellence infrastructure that will enhance our ability to delight customers and improve team members' experience.We are seeking a highly skilled Process Governance Specialist to join our team and contribute to the establishment of a...
-
Senior Process Governance Specialist
3 weeks ago
Richmond, Australia Australia Post Full timeAbout the OpportunityAustralia Post is embarking on a transformative journey to develop a process excellence infrastructure that will enhance our ability to delight customers and improve team members' experience.We are seeking a highly skilled and experienced professional to join our Centre of Excellence as a Senior Consultant, Process Governance COE. In...
-
Operational Excellence Leader
6 days ago
Richmond, Australia Australia Post Full timeTransform Our Customer ExperienceAustralia Post is striving for excellence in delivering services to the community, and we need a dedicated leader to drive this vision.The Head of Operational Excellence will oversee the efficient management of Contact Centre operations, ensuring high-quality customer outcomes through optimised resources and continuously...
-
Richmond, Australia Australia Post Full timeAbout the OpportunityAustralia Post is embarking on an exciting transformation journey to develop a process excellence infrastructure that will enhance our ability to delight customers and improve team members' experience.Key ResponsibilitiesDevelop and maintain the knowledge management framework to enable active process management and effective ownership;...
-
Head of Operational Excellence
4 weeks ago
Richmond, Australia Australia Post Full time**Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...
-
Head of Operational Excellence
4 weeks ago
Richmond, Australia Australia Post Full timeAbout the OpportunityWe are seeking a highly skilled and experienced leader to join our team as the Head of Operational Excellence. This critical role will be responsible for driving the efficient and effective management of our Contact Centre operations, delivering high-quality customer outcomes with optimised resources and continuously improved...
-
Head of Operational Excellence
4 weeks ago
Richmond, Australia Australia Post Full timeHelp us deliver like never before Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. About the...
-
Process Governance Expert
2 weeks ago
Richmond, Australia Australia Post Full timeTransforming Process Excellence at Australia PostAustralia Post is embarking on a transformative journey to develop a process excellence infrastructure that will enhance our ability to delight customers and improve team members' experience.We are seeking a highly skilled Process Governance Expert to join our team and contribute to the establishment of a...
-
Process Governance Expert
6 days ago
Richmond, Australia Australia Post Full timeAustralia Post is embarking on a transformative journey to develop a process excellence infrastructure, and we're looking for an exceptional individual to lead this initiative.We're seeking a highly skilled Process Governance Expert to join our Centre of Excellence and play a crucial role in enhancing our ability to delight customers and improve team...
-
Process Governance Expert
4 days ago
Richmond, Australia Australia Post Full timeAbout the OpportunityAustralia Post is embarking on a transformative journey to develop a process excellence infrastructure that will drive customer satisfaction and team member experience.As a key member of our team, you will play a vital role in establishing a Centre of Excellence (COE) that will ensure consistent methodologies, tools, and processes across...
-
Process Governance Expert
23 hours ago
Richmond, Australia Australia Post Full timeAustralia Post is TransformingJoin a dynamic team shaping the future of Australia Post as we strive to deliver exceptional customer experiences. We are seeking a seasoned Senior Consultant, Process Governance COE to lead our journey toward process excellence.The ideal candidate will be responsible for developing and maintaining an enterprise-wide process...
-
Strategic Leader
3 weeks ago
Richmond, Australia Australia Post Full timeAbout the OpportunityThe Head of Operational Excellence is a critical leadership role responsible for efficient and effective management of our Contact Centre operations. This includes delivering high-quality customer outcomes with optimized resources and continuously improved processes, all aligned to a Target Service Model.This role is directly linked with...