Process Excellence Specialist

1 week ago


Richmond, Australia Australia Post Full time
About the Opportunity

Australia Post is embarking on an exciting journey to establish a process excellence infrastructure that will enhance our ability to delight customers and improve team members' experience.

Our goal is to develop a holistic approach to process excellence, grounded in a federated operating model that accelerates continuous improvement and transformation initiatives.

We're seeking a skilled Process Excellence Specialist to join our team and contribute to the development of a Centre of Excellence, which will ensure consistent methodologies, tools, processes, and overall capabilities across the enterprise.

Your key responsibilities will include:
  1. Developing and maintaining the knowledge management framework to enable active process management and effective ownership
  2. Designing, facilitating training, and providing coaching to uplift capabilities in authoring standard and best practices
  3. Supporting the COE and Business Unit Process Excellence team in implementing knowledge management governance and framework
  4. Supporting process owners to adopt process ownership and active process management principles

About You

We're looking for someone with a strong understanding of complex competitive logistics/supply chain environments and the application of knowledge management principles and tools within operational and/or logistics environments.

Our ideal candidate will have a minimum of 5 years' experience in the knowledge management field, preferably within manufacturing and supply chain, and a proven track record of partnering with cross-functional teams to drive standardization and process excellence.

We're committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.

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