Process Excellence Specialist
4 weeks ago
Australia Post is embarking on an exciting journey to establish a process excellence infrastructure that will enhance our ability to delight customers and improve team members' experience.
Our goal is to develop a holistic approach to process excellence, grounded in a federated operating model that accelerates continuous improvement and transformation initiatives.
We're seeking a skilled Process Excellence Specialist to join our team and contribute to the development of a Centre of Excellence, which will ensure consistent methodologies, tools, processes, and overall capabilities across the enterprise.
Your key responsibilities will include:
- Developing and maintaining the knowledge management framework to enable active process management and effective ownership
- Designing, facilitating training, and providing coaching to uplift capabilities in authoring standard and best practices
- Supporting the COE and Business Unit Process Excellence team in implementing knowledge management governance and framework
- Supporting process owners to adopt process ownership and active process management principles
About You
We're looking for someone with a strong understanding of complex competitive logistics/supply chain environments and the application of knowledge management principles and tools within operational and/or logistics environments.
Our ideal candidate will have a minimum of 5 years' experience in the knowledge management field, preferably within manufacturing and supply chain, and a proven track record of partnering with cross-functional teams to drive standardization and process excellence.
We're committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.
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