Transformation Process Excellence Leader
1 day ago
Australia Post is driving innovation and excellence across its operations, and we are seeking a highly skilled Transformation Process Excellence Leader to join our team.
This exciting opportunity will see you play a key role in shaping the future of Australia Post by leading process improvement initiatives that enhance customer experience and drive business efficiency.
As a seasoned professional with a strong background in process excellence, you will be responsible for evaluating current state processes, designing and implementing best practice solutions, and overseeing the end-to-end delivery of transformation projects.
You will work closely with cross-functional teams to identify opportunities for improvement, develop business cases, and implement process changes that drive value and outcomes for the organisation.
With a focus on delivering exceptional results, you will be accountable for maintaining awareness of current and emerging methodologies and best practices, including automation technologies such as RPA, RDA, Conversational AI, Low Code/No Code, and Generative AI.
We offer a unique transformation project that will allow you to help shape the future of Australia Post, lead cross-functional projects, and add real value to the business. You will work with some of the sharpest minds in the freight and logistics industry.
Australia Post is committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and is committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.
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Process Excellence Specialist
3 weeks ago
Richmond, Australia Australia Post Full timeTransforming Australia PostAustralia Post is embarking on a transformative journey to develop a process excellence infrastructure that will enhance our ability to delight customers and improve team members' experience.We are seeking a Process Excellence Specialist to join our team and contribute to this exciting initiative.The successful candidate will be...
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Process Excellence Specialist
4 weeks ago
Richmond, Australia Australia Post Full timeAbout the OpportunityAustralia Post is embarking on a transformative journey to develop a process excellence infrastructure that will enhance our ability to delight customers and improve team members' experience.We're seeking a skilled Process Excellence Specialist to join our team and contribute to this exciting initiative.As a key member of our Centre of...
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Head of Process Excellence
5 months ago
Richmond, Australia Australia Post Full time**Help us deliver like never before** **& deliver a sustainable future with effective processes.** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward...
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Operational Excellence Leader
2 weeks ago
Richmond, Australia Australia Post Full timeTransform Our Customer ExperienceAustralia Post is striving for excellence in delivering services to the community, and we need a dedicated leader to drive this vision.The Head of Operational Excellence will oversee the efficient management of Contact Centre operations, ensuring high-quality customer outcomes through optimised resources and continuously...
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Senior Process Excellence Specialist
3 weeks ago
Richmond, Australia Australia Post Full timeTransforming Process Excellence at Australia PostAustralia Post is embarking on a transformative journey to develop a process excellence infrastructure that will enhance our ability to delight customers and improve team members' experience.We are seeking a highly skilled Senior Process Excellence Specialist to join our Centre of Excellence team and...
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Process Excellence Specialist
2 weeks ago
Richmond, Australia Australia Post Full timeAbout the OpportunityAustralia Post is embarking on an exciting journey to establish a process excellence infrastructure that will enhance our ability to delight customers and improve team members' experience.Our goal is to develop a holistic approach to process excellence, grounded in a federated operating model that accelerates continuous improvement and...
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Senior Process Excellence Specialist
3 weeks ago
Richmond, Australia Australia Post Full timeAbout the OpportunityAustralia Post is embarking on a transformative journey to develop a process excellence infrastructure that will enhance our ability to delight customers and improve team members' experience.We're seeking a skilled Senior Process Excellence Specialist to join our team and contribute to this exciting initiative.Your Key...
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Senior Process Excellence Manager
2 weeks ago
Richmond, Australia Australia Post Full timeAbout the OpportunityAustralia Post is embarking on a transformative journey to develop a process excellence infrastructure that will enhance its ability to deliver exceptional customer experiences and improve team members' experiences.This is an exciting opportunity to be part of a Centre of Excellence and contribute to the establishment of consistent...
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Process Excellence Specialist
1 week ago
Richmond, Australia Australia Post Full timeAbout the RoleAustralia Post is embarking on an exciting journey to develop a process excellence infrastructure that will enhance our ability to delight customers and improve team members' experience. We're looking for a talented professional to join our team as a Process Excellence Specialist, responsible for developing and maintaining enterprise knowledge...
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Senior Process Excellence Engineer
3 weeks ago
Richmond, Australia Australia Post Full timeAbout the OpportunityAustralia Post is embarking on a transformative journey to develop a process excellence infrastructure that will enhance our ability to delight customers and improve team members' experience.This role is part of the establishment of a Centre of Excellence, which will ensure consistent methodologies, tools, processes, and overall...
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Strategic Leader
4 weeks ago
Richmond, Australia Australia Post Full timeAbout the OpportunityThe Head of Operational Excellence is a critical leadership role responsible for efficient and effective management of our Contact Centre operations. This includes delivering high-quality customer outcomes with optimized resources and continuously improved processes, all aligned to a Target Service Model.This role is directly linked with...
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Richmond, Australia Australia Post Full timeAustralia Post is embarking on a transformative journey to establish a process excellence infrastructure that will elevate our customer satisfaction and team members' experience.We are seeking an experienced Process Excellence Knowledge Manager to join our Centre of Excellence, playing a pivotal role in shaping the future of Australia Post. Reporting...
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Richmond, Australia Australia Post Full timeAbout the OpportunityAustralia Post is embarking on a transformative journey to establish a process excellence infrastructure, enhancing our ability to delight customers and improve team members' experience.This exciting opportunity enables you to be part of a Centre of Excellence that will ensure consistent methodologies, tools, processes, and overall...
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Strategic Leader
3 weeks ago
Richmond, Australia Australia Post Full timeAbout the OpportunityThe Head of Operational Excellence will be responsible for the efficient and effective management of our Contact Centre operations, delivering high-quality customer outcomes with optimized resources and continuously improved processes, all aligned to a Target Service Model.This critical leadership role is directly linked with our...
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Process Excellence Lead
4 days ago
Richmond, Australia Australia Post Full timeAbout the OpportunityWe are seeking a seasoned Process Excellence Lead to drive significant process improvements within our Parcel, Post & eCommerce Services business unit.This critical role is accountable for leading the identification and implementation of process improvement initiatives that leverage automation technologies. You will collaborate with...
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Process Excellence Specialist
3 days ago
Richmond, Australia Australia Post Full timeHelp Shape the Future of Australia PostAustralia Post is embarking on an exciting journey to develop a process excellence infrastructure that will enhance our ability to delight customers and improve team members' experience.We are developing processes to position Australia Post for the future. Our approach is holistic, grounded in a federated operating...
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Head of Operational Excellence
1 month ago
Richmond, Australia Australia Post Full timeAbout the OpportunityWe are seeking a highly skilled and experienced leader to join our team as the Head of Operational Excellence. This critical role will be responsible for driving the efficient and effective management of our Contact Centre operations, delivering high-quality customer outcomes with optimised resources and continuously improved...
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Head of Operational Excellence
1 month ago
Richmond, Australia Australia Post Full time**Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...
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Retail Excellence Leader
3 days ago
Richmond, Australia 7-Eleven Full timeAt 7-Eleven, we're on a mission to deliver exceptional customer experiences across our network of stores. As a Retail Excellence Leader, you'll play a pivotal role in driving store performance and fostering enthusiasm amongst teams.With a strong background in retail leadership, you'll use your expertise to coach and mentor Store Leaders, empowering them to...
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Operational Excellence Manager
4 days ago
Richmond, Australia Australia Post Full timeUnlock Your Potential in Process ManagementAustralia Post is on a transformative journey to revolutionize its process excellence infrastructure, ensuring seamless customer experiences and improved team member engagement.We are seeking an experienced Operational Excellence Manager to join our Centre of Excellence, driving the development and implementation of...