Operational Excellence Manager

4 days ago


Richmond, Australia Australia Post Full time
Unlock Your Potential in Process Management

Australia Post is on a transformative journey to revolutionize its process excellence infrastructure, ensuring seamless customer experiences and improved team member engagement.

We are seeking an experienced Operational Excellence Manager to join our Centre of Excellence, driving the development and implementation of knowledge management frameworks that enhance business capabilities.

This pivotal role involves partnering with cross-functional teams to champion best practices, standardize processes, and empower ownership. You will play a crucial part in shaping Australia Post's future by developing and maintaining knowledge management governance, standards, and tools that fit for purpose.

As a key member of our COE, you will be accountable for designing and facilitating training programs, providing coaching to uplift capabilities, and supporting process owners in adopting active process management principles.

With a minimum of 5 years' experience in knowledge management, preferably within manufacturing and supply chain, you will bring expertise in applying knowledge management principles and tools within operational and logistics environments.

We offer a unique transformation project opportunity, where you can contribute to shaping the future of Australia Post. As an Operational Excellence Manager, you will lead cross-functional projects, add real value to the business, and collaborate with some of the sharpest minds in the freight & logistics industry.

Australia Post is committed to creating an inclusive workplace, reflecting the diverse communities we serve. We encourage applications from people of all ages, genders, and backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+, and refugees.



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