Operational Excellence Manager
4 days ago
Australia Post is on a transformative journey to revolutionize its process excellence infrastructure, ensuring seamless customer experiences and improved team member engagement.
We are seeking an experienced Operational Excellence Manager to join our Centre of Excellence, driving the development and implementation of knowledge management frameworks that enhance business capabilities.
This pivotal role involves partnering with cross-functional teams to champion best practices, standardize processes, and empower ownership. You will play a crucial part in shaping Australia Post's future by developing and maintaining knowledge management governance, standards, and tools that fit for purpose.
As a key member of our COE, you will be accountable for designing and facilitating training programs, providing coaching to uplift capabilities, and supporting process owners in adopting active process management principles.
With a minimum of 5 years' experience in knowledge management, preferably within manufacturing and supply chain, you will bring expertise in applying knowledge management principles and tools within operational and logistics environments.
We offer a unique transformation project opportunity, where you can contribute to shaping the future of Australia Post. As an Operational Excellence Manager, you will lead cross-functional projects, add real value to the business, and collaborate with some of the sharpest minds in the freight & logistics industry.
Australia Post is committed to creating an inclusive workplace, reflecting the diverse communities we serve. We encourage applications from people of all ages, genders, and backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+, and refugees.
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Head of Operational Excellence
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Head of Operational Excellence
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Richmond, Australia Australia Post Full timeAbout the OpportunityWe are seeking a highly skilled and experienced leader to join our team as the Head of Operational Excellence. This critical role will be responsible for driving the efficient and effective management of our Contact Centre operations, delivering high-quality customer outcomes with optimised resources and continuously improved...
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Head of Operational Excellence
1 month ago
Richmond, Australia Australia Post Full timeHelp us deliver like never before Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. About the...
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Richmond, Australia Australia Post Full timeAustralia Post is embarking on a transformative journey to establish a process excellence infrastructure that will elevate our customer satisfaction and team members' experience.We are seeking an experienced Process Excellence Knowledge Manager to join our Centre of Excellence, playing a pivotal role in shaping the future of Australia Post. Reporting...
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