Senior Claims Manager

4 days ago

Sydney, New South Wales, Australia Buscojobs Full time

EML Group, located in Adelaide, South Australia, is seeking a Senior Claims Manager.

Join a leading Workers Compensation and Personal Injury Claims Management business dedicated to helping people recover and return to work. With over 4,000 employees, EML fosters a learning culture that invests in employee growth and career development.

The Opportunity

Work across Australia in our offices in New South Wales, Victoria, and South Australia. We offer a full-time, permanent role with flexible work-from-home arrangements and a generous relocation allowance for eligible candidates.

Your Responsibilities
  • Manage a portfolio of workers' compensation claims to achieve early and sustainable return-to-work outcomes while controlling claim costs.
  • Collaborate with medical professionals, employers, brokers, rehab providers, and other stakeholders to develop effective return-to-work strategies.
  • Support injured workers and employers throughout the claim process, managing expectations and facilitating access to necessary services.
  • Assess liability and recovery aspects in accordance with legislation and policies, conducting ongoing reviews of entitlements and payments.
  • Handle escalations, providing coaching and mentoring to team members.
About You
  • Minimum three years of claims management experience within the New Zealand Accident Compensation Scheme.
  • Empathetic, resilient, and motivated to deliver customer-centric support.
  • Excellent written and verbal communication skills.
  • High attention to detail and accuracy.
  • Strong stakeholder engagement and management skills.
  • Team player with the ability to work collaboratively and independently.
What We Offer

EML is committed to diversity, inclusion, and employee wellbeing, providing:

  • A vibrant, innovative team culture.
  • Flexibility to work from home once fully trained.
  • Wellbeing programs, including discounted health insurance and gym memberships.
  • Access to retail discounts through our Rewards Hub.
  • Recognition rewards based on tenure and performance.
  • Comprehensive learning and development support.
  • Company events and quarterly awards.
  • Up to 16 weeks paid parental leave, plus superannuation.

If you're interested in this opportunity, please apply now.

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