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Senior IT Support Specialist

2 weeks ago

Melbourne, Victoria, Australia Dnister Ukrainian Credit Co Full time

Dnister Ukrainian Credit Co-operative Ltd is seeking a highly skilled and proactive Senior IT Support Specialist to join our Marketing and ICT department.

This dynamic role involves delivering and managing IT support to internal stakeholders, maintaining the company's IT infrastructure, and ensuring compliance with security policies and standards. The successful candidate will be responsible for overseeing and managing multiple applications to ensure optimal performance and security.

The key responsibilities of this role include:

  • Contributing to the company's security framework in accordance with regulatory obligations
  • Installing, configuring, and upgrading hardware and software to ensure compatibility and performance
  • Addressing and monitoring third-party support tickets to ensure timely resolution and minimal downtime
  • Maintaining detailed records of troubleshooting processes for future reference and training purposes

In addition to these responsibilities, the successful candidate will also be required to:

  • Deliver both on-site and remote support to end-users, addressing technical issues and providing solutions
  • Assist with various IT tasks, such as setting up audio-visual equipment for meetings and other technical requirements
  • Support the onboarding process by providing required end-user IT training to new hires
  • Manage user accounts, permissions, and other tasks within Active Directory and other user applications

To be successful in this role, you will need to possess:

  • A bachelor's degree in Computer Science or a related field (preferred but not essential)
  • CompTIA A+ and Network+ certification or equivalent (required)
  • Well-established interpersonal, organisational, and time management skills
  • Deep understanding of computer systems, networks, and software, including troubleshooting and problem-solving skills

We are committed to providing training and support to the right candidate who brings a great attitude, enthusiasm, and willingness to learn. If you're excited about a dynamic role with numerous IT touchpoints, we'd love to hear from you.