IT Service Delivery Manager

4 days ago


Canberra, ACT, Australia Compas Pty Ltd Full time
Job Summary

This role involves managing and delivering IT services to meet agreed service levels, developing a service catalogue, and resolving IT-related issues.

The ideal candidate will have proven expertise in Commonwealth procurement processes and service delivery management.

Key Responsibilities
  • Manage and deliver IT services to meet agreed service levels, develop a service catalogue, and resolve IT-related issues.
  • Lead sourcing and procurement efforts, develop commercial strategies, and manage tender, evaluation, and contract placement.
  • Oversee IT asset acquisition, warranty, and tracking, ensuring proper administration and control of IT assets.
  • Produce and analyze asset registers for hardware, software, licenses, and agreements to ensure accountability and compliance.
Requirements
  • Proven expertise in Commonwealth procurement processes and service delivery management.
  • Strong understanding of End User License Agreements and warranties, with the ability to negotiate modifications.
  • Solid experience in asset management, including tracking, acquisition, and contractual arrangements.
  • Exceptional organizational and problem-solving skills within an IT systems environment.
About the Role

This is a 12-month contract with the option to extend for another 12 months. The successful candidate must have a current baseline or above clearance.

A competitive salary package is on offer, commensurate with experience and qualifications. This includes a base salary of $90,000 - $110,000 per annum, plus superannuation and other benefits.


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