Customer Value Specialist

4 days ago

Sydney, New South Wales, Australia BizCover Pty Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Value Consultant at BizCover Pty.

In this role, you will have the opportunity to make a real impact by delivering exceptional customer service and helping our customers make informed decisions about their insurance needs.

Key Responsibilities
  • Engage with customers through various channels to understand their insurance needs and provide tailored solutions.
  • Build strong customer relationships through effective communication and attentive listening.
  • Conduct thorough policy reviews to ensure customers have the right coverage and identify opportunities for cross-selling or upselling.
  • Assist customers with policy amendments, renewals, and claims, providing guidance and support throughout the process.
  • Stay up-to-date with industry trends, products, and competitors to provide customers with the most relevant and valuable information.
  • Collaborate with internal teams to optimize processes and enhance the overall customer experience.
Minimum Requirements
  • Previous experience in a customer-focused role, preferably in the insurance or financial services industry.
  • Excellent communication skills with a friendly and engaging tone.
  • Strong problem-solving skills and ability to think on your feet.
  • Ability to build rapport and establish trust with customers.
  • Proficiency in using CRM systems and other relevant software.
  • Knowledge of insurance products and policies is highly desirable, but not essential.
  • Positive attitude and a genuine passion for providing exceptional customer service.
What We Offer
  • Hybrid working model with flexibility to work from home and the office.
  • $57,000 + super + commission.
  • Exciting and rewarding team culture.
  • Quarterly recognition awards.
  • Business Casual dress code.
  • Rewarding Employee Incentive Program.
  • Employee benefits package.
  • Growing company with progression opportunities.

We are an equal opportunity employer and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

We encourage applications from people of all backgrounds, identities, and perspectives.

We are committed to creating a diverse and inclusive workplace where everyone can thrive and grow.

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