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Customer Value Strategist

2 months ago

Sydney, New South Wales, Australia Acquia Full time
Unlock Customer Value with Acquia

Acquia is seeking a seasoned Customer Value Manager to join our team. As a key member of our customer success organization, you will be responsible for driving long-term relationships and delivering customer-impacting value with a portfolio of Customer Data Platform customers.

Key Responsibilities:
  • Develop and execute strategic plans to drive customer adoption and retention
  • Build and maintain trusted advisor relationships with key stakeholders and executive sponsors
  • Provide industry and implementation best practices, personalized recommendations, and data-driven strategic insights to ensure customers maximize value from their investment
  • Collaborate with cross-functional teams to identify growth opportunities and drive revenue growth
  • Monitor customer health, identify risk, and develop success plans to ensure customer satisfaction and retention
Requirements:
  • 5+ years of experience in enterprise customer success, account management, client services, or consulting
  • Demonstrable experience creating and driving strategic plans for enterprise accounts
  • Experience presenting to C-level contacts and building strong relationships with key stakeholders
  • Proficiency in Word, Excel, PowerPoint, and other cloud-based applications
  • Ability to travel 10% of the time
What We Offer:
  • Competitive salary and benefits package
  • Opportunity to work with a leading digital experience platform
  • Collaborative and dynamic work environment
  • Professional development opportunities