Claims Manager
2 weeks ago
Are you a results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join our team as a Claims Manager at Suncorp Group.
About the RoleAs a Claims Manager, you will play a critical role in ensuring our customers receive the support and care they need during their most challenging moments. Your expertise will be instrumental in managing multiple claims, reviewing and processing claims, and nurturing meaningful relationships with internal and external stakeholders.
Your Key Responsibilities- Efficiently manage a diverse portfolio of claims, ensuring customers are informed and supported throughout the process.
- Thoroughly review and process claims, collaborating closely with customers to assess losses and make informed decisions.
- Nurture positive relationships with internal and external stakeholders, ensuring a seamless claims experience.
- Deliver exceptional customer conversations, explaining the claims process and providing continuous support.
- Empathy and compassion: the ability to connect with and understand the needs of our customers.
- Integrity and commitment: a strong sense of ethics and a dedication to exceeding customer expectations.
- Effective communication skills: the ability to build rapport and address complex issues with ease.
- Tech savvy: proficiency in computer skills, including professional email etiquette and data accuracy.
- Time management and attention to detail: the ability to manage time effectively and pay meticulous attention to detail.
- Adaptability: the ability to thrive in an ever-changing environment and respond to evolving circumstances.
- Resilience: the ability to stay positive and composed in challenging situations.
Suncorp Group is committed to supporting and empowering our people. Our employee benefits include:
- Employee discounts and rewards: exclusive offers on a wide range of products and services.
- Study support: encouragement and support for external learning and career development.
- Parental leave: 20 weeks parental leave for primary carers.
- Wellness initiatives: a range of programs to promote health and financial wellbeing.
We're proud to be a values-driven organization that puts the needs of our customers and people at the heart of everything we do. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic environment, we invite you to join our team as a Claims Manager at Suncorp Group.
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