Customer Service Representative

2 weeks ago


Murarrie, Queensland, Australia Healius Full time

About the Role

We are seeking a highly motivated individual to join our team as a Customer Service Officer. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Communicate effectively with medical staff, both onsite and off-site, to ensure seamless coordination of services.
  • Respond to customer inquiries, coordinate courier and medical centre collections, and provide pathology results assistance.
  • Perform general administrative duties, including data entry and record-keeping.
  • Maintain customer confidentiality and adhere to departmental and organisational policies and procedures.
  • Liaise with laboratory staff to ensure accurate and timely communication of results.

About You

To be considered for this position, you will need to possess a great blend of skills, including:

  • Sound typing and data entry skills, with a minimum of 50 wpm and 98% accuracy.
  • Previous experience or knowledge of medical terminology is preferred.
  • Excellent verbal and written communication skills, including the ability to liaise with individuals at all levels of an organisation.
  • A willingness to adhere to departmental and organisational policies and procedures.
  • Strong time management, interpersonal, and organisational skills.
  • Excellent telephone manner and strong customer focus.
  • Sound knowledge of Microsoft Office Suite.

Benefits and Wellbeing

As a valued member of our team, you will have access to a range of benefits, including:

  • A marketplace of exclusive discounts and vouchers from leading Australian and online retailers.
  • Corporate health insurance discounts, banking benefits, and novated leasing consultations.
  • An e-learning platform with access to a library of courses and learning paths.
  • An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.
  • Fitness Passport – access to fitness centres across Australia at a subsidised rate.
  • Career growth opportunities across the Healius network.
  • Being part of a large ASX-listed organisation focused on delivering positive outcomes to all Australians.


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