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Customer Service Coordinator
2 months ago
About the Role
As a key member of the people2people team, you will be supporting a global leader in the electronic and home appliance space. This company is known for its constant focus on innovation and is a partner of people2people.
Key Responsibilities
- Provide administrative support to the Service Network
- Manage and update service orders to ensure accuracy and efficiency
- Monitor and update service order status to ensure timely completion
- Ensure system data is accurate and up-to-date
- Manage orders and coordinate with Service Managers and Service Centres
- Support the implementation of new systems and functions
- Liaise with Service Managers and Service Centres to ensure compliance with company processes and procedures
- Develop and maintain ad hoc reports and case studies to identify areas of improvement
Requirements
The ideal candidate will have excellent administrative skills, attention to detail, and the ability to work in a fast-paced environment. Strong communication and problem-solving skills are also essential for this role.
