Customer Service Representative

2 months ago


Murarrie, Queensland, Australia Healius Full time

About the Role

We are seeking a highly motivated individual to join our passionate and engaged team. Your key responsibilities will include:

  • Effective communication with medical staff, both onsite and off-site
  • Responding to enquiries, coordinating courier and medical centre collections, and providing pathology results assistance
  • General administration duties, including maintaining customer confidentiality
  • Liaising with laboratory staff to ensure seamless operations

About You

To be considered for this position, you will need to possess a great blend of skills, including:

  • Sound typing and data entry skills, with a minimum of 50 wpm and 98% accuracy
  • Previous experience or knowledge of medical terminology is highly regarded
  • Excellent verbal and written communication skills, with the ability to liaise with individuals at all levels of an organisation
  • A willingness to adhere to departmental and organisational policies and procedures
  • Strong time management, interpersonal, and organisational skills
  • Excellent telephone manner and a strong customer focus
  • Sound knowledge of Microsoft Office Suite

Benefits and Wellbeing

As part of working for Healius, you will have access to a range of benefits, including:

  • A marketplace of exclusive discounts and vouchers from leading Australian and online retailers
  • Corporate health insurance discounts, banking benefits, and novated leasing consultations
  • An e-learning platform with access to a library of courses and learning paths
  • An Employee Assistance Program dedicated to employee health and wellbeing
  • Fitness Passport – access to fitness centres across Australia at a subsidised rate
  • Career growth opportunities across the Healius network


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