Customer Service Representative
2 months ago
About the Role
We are seeking a highly motivated individual to join our passionate and engaged team. Your key responsibilities will include:
- Effective communication with medical staff, both onsite and off-site
- Responding to enquiries, coordinating courier and medical centre collections, and providing pathology results assistance
- General administration duties, including maintaining customer confidentiality
- Liaising with laboratory staff to ensure seamless operations
About You
To be considered for this position, you will need to possess a great blend of skills, including:
- Sound typing and data entry skills, with a minimum of 50 wpm and 98% accuracy
- Previous experience or knowledge of medical terminology is highly regarded
- Excellent verbal and written communication skills, with the ability to liaise with individuals at all levels of an organisation
- A willingness to adhere to departmental and organisational policies and procedures
- Strong time management, interpersonal, and organisational skills
- Excellent telephone manner and a strong customer focus
- Sound knowledge of Microsoft Office Suite
Benefits and Wellbeing
As part of working for Healius, you will have access to a range of benefits, including:
- A marketplace of exclusive discounts and vouchers from leading Australian and online retailers
- Corporate health insurance discounts, banking benefits, and novated leasing consultations
- An e-learning platform with access to a library of courses and learning paths
- An Employee Assistance Program dedicated to employee health and wellbeing
- Fitness Passport – access to fitness centres across Australia at a subsidised rate
- Career growth opportunities across the Healius network
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