Regional Business Growth Strategist

1 week ago

North Sydney Council, Australia beBeeCustomer Full time $100,000 - $130,000
Job Description\

As a Senior Customer Success Manager, you will lead a team of Customer Success Managers in the ANZ ASEAN region. Your key responsibilities include hiring, managing, mentoring, coaching, and developing a high-performing team of customer success professionals. You will also be responsible for driving and mentoring the team to build, manage, and execute quality customer success plans.

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Key Responsibilities:

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  • Hire, manage, mentor, coach, and develop a team of Customer Success Managers across ANZ ASEAN.
  • Continually develop the team's skills in having outcome- and value-based engagements with customers, and constantly measure and document the team's impact.
  • Drive and mentor the team to build, manage, and execute quality customer success plans.
  • Partner with leaders of sales, technical sales, technical support, technical advisory, and others to drive customer success motions and impact customer value, adoption, and growth.
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Requirements

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To succeed as a Senior Customer Success Manager, you should have the following qualifications:

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  • 5+ years of experience in customer success, sales, or account management.
  • Strong one-on-one, one-to-many coaching, and listening skills.
  • Ability to lead change in a complex and ever-evolving business environment.
  • Ability to prioritize, assign, and delegate tasks.
  • Ability to influence without direct authority.
  • Collaboration and coordination across various internal and external stakeholders.
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Benefits

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Autodesk offers a flexible working environment, with this role based in Australia. We prefer candidates in Sydney, Brisbane, or Melbourne but are open to considering candidates based in other locations in Australia to find the right talent. Candidates for this position must be highly motivated, tenacious self-starters with a track record of building, motivating, and driving high-performing customer success teams.

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Skills and Qualifications

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Practical working knowledge of outcome- and value-based sales and customer success management in a SaaS organization is preferred. Experience in making data-driven business decisions through key customer success metrics: customer value, adoption, ACV/ARR growth, NPS, and others is also preferred. AECO industry experience or industry digital solutions sales and customer success experience is highly preferred. Proficiency in Salesforce (SFDC) is also desired.

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