Service Delivery Operations Coordinator

3 weeks ago


Melbourne, Victoria, Australia Centorrino Technologies Full time

Company Overview: At Centorrino Technologies, we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68.

We're on a mission to redefine the customer experience and are looking for a Service Delivery Analyst to join our team. This role is a great opportunity to work with a talented team, develop your skills, and make a real impact.

About the Role:

This is a full-time position based in Australia, working remotely with occasional visits to our office. You will be responsible for supporting the service delivery managers and service management (ITIL) teams in day-to-day tasks, building and maintaining relationships with customers, collaborating with technical and client-facing teams, reviewing and assessing monthly service delivery reporting, and serving as an escalation and contact point for customers.

About You:

To succeed in this role, you'll need excellent communication and interpersonal skills, a passion for providing exceptional customer service, and the ability to learn technological product services quickly. You'll also need to be able to translate technical issues and jargon into language that customers can understand.

What We Offer:

  • A competitive salary range of $80,000 - $110,000 per annum, depending on experience
  • Hybrid working with team anchor days to support collaboration
  • Extensive training and development opportunities to enable continual growth
  • Extensive discounts and benefits to maximise your money
  • A choice of IT equipment to maximise your success and access to cost-price tech for personal needs
  • Fun team events to celebrate achievements and connect with colleagues outside work

We celebrate diversity and enable every voice to be heard as we drive to create the world we want. If you're passionate about delivering exceptional customer experiences and have a strong understanding of ITIL principles, we'd love to hear from you.



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