Aeromedical Operations Coordinator

4 weeks ago

Melbourne, Victoria, Australia ROYAL FLYING DOCTOR SERVICE Full time

**About Us**

The Royal Flying Doctor Service, Victoria, is a leading provider of non-emergency patient transport services across the state. We are committed to delivering high-quality care and treatment to patients with a wide range of medical conditions.

We are seeking an experienced Aeromedical Operations Coordinator to join our team in Essendon Hangar. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our services.

**Job Summary**

This is a challenging and rewarding opportunity for someone who is passionate about delivering exceptional customer service and working in a dynamic environment. The successful candidate will have excellent communication skills, be able to work independently and as part of a team, and possess a strong problem-solving ability.

**Key Responsibilities**

- Coordinate with customers, stakeholders, and peers to meet service delivery and contractual obligations

- Monitor and support aeromedical teams throughout their shift

- Implement actions that increase patients transported and appropriate transport decisions, increasing aircraft and crew utilisation

- Provide administration support, ensuring accurate data collection, invoicing, and reporting

- Ensure operational compliance and necessary incident reporting according to RFDS policies, procedures, NEPT regulations, and clinical practice protocols

- Participate, promote, and contribute to continuous improvement initiatives, supporting a positive customer-centric culture

- Promote and market the NEPT Air and related services of the RFDS to existing clients and find new markets and business partners

- Work with the Team Leader responsible for the Rosters Team and RFDS Operations Centre to ensure consistent Flight Nurse staffing, and RFDS South Eastern Section to ensure Pilot, Aircraft, and engineering coverage to maintain continuity of Service

**Requirements**

- Excellent problem-solving, organisational, and planning skills

- Ability to manage multiple tasks, deadlines, and potential conflicting priorities

- Open, approachable, and effective communication style

- Able to engage and build relationships with internal and external stakeholders

- Have a proactive and can-do attitude

- Identify and mitigate Risks and Hazards

- Strong computer skills across all Microsoft Packages

**What We Offer**

- A competitive salary of $80,000 - $100,000 per annum

- Opportunities for career growth and professional development

- A supportive and inclusive work environment

- Access to salary packaging for all employees, including casuals

- Generous penalties and overtime allowances

- Great parental leave benefits

- Options to work across specialist resources such as high acuity, complex patient care vehicle, and with our Non-Emergency Patient Transport aeromedical team

- An ideal stepping stone if you are considering a career in pre-hospital emergency care or as a nurse or paramedic practitioner

**Why Join Us?**

- We are a reputable charity that values staff and patient safety and wellbeing

- We offer a less stressful environment than in emergency/pre-hospital care

- We are committed to creating a diverse environment and are proud to be an equal opportunity employer

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