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Air Operations Coordinator

1 month ago

Melbourne, Victoria, Australia ROYAL FLYING DOCTOR SERVICE Full time

The Royal Flying Doctor Service, Victoria, is committed to providing high-quality non-emergency patient care to the community.

Our Mobile Patient Care (MPC) team offers Non-Emergency Patient Transport services primarily in Victoria and New South Wales. We work with a large fleet of ambulances and support our transport services with RFDS aircraft.

MPC provides clinical care for people travelling from home to hospital, hospital to hospital and hospital to home, as well as transport to and from specialist clinics.

We are seeking applications from Coordinators – Air Operations for casual positions in Essendon Hangar. The successful candidate will contribute to operational communications, dispatch crews and supervise day-to-day running of shifts. They will represent RFDS by maintaining positive working relationships with key stakeholders to achieve high quality customer & patient outcomes.

Key Responsibilities:
  • Coordinate with customers, stakeholders & peers to meet service delivery & contractual obligations
  • Monitor and support NEPT aeromedical teams throughout their shift
  • Implement actions that increase patients transported and appropriate transport decisions increasing aircraft and crew utilisation
  • Provide administration support, ensuring accurate data collection, invoicing and reporting
  • Ensure operational compliance & necessary incident reporting according to RFDS policies, procedures, NEPT regulations and clinical practice protocols
Requirements:
  • Excellent problem solving, organisational and planning skills
  • Ability to manage multiple tasks, deadlines and potential conflicting priorities
  • Open, approachable and effective communication style
  • Able to engage and build relationships with internal and external stakeholders
  • Have a proactive and can-do attitude
  • Identify and mitigate Risks and Hazards
  • Strong computer skills across all Microsoft Packages
What We Offer:
  • A competitive salary of $70,000-$90,000 per year
  • Generous penalties and overtime allowances
  • Access to salary packaging for all employees, including our casuals
  • A less stressful environment than in emergency/pre-hospital care
  • Supported opportunities to work at different locations across the state
  • Great parental leave benefits