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Customer Service Representative

1 month ago

Parramatta, New South Wales, Australia Westpac Group Full time
About the Role

We are seeking a highly motivated and customer-focused Team Member to join our Operations Team at Westpac Group.

Key Responsibilities
  • Action requests from Business Partners and Customers promptly and with enthusiasm, exceeding their expectations.
  • Contribute to building a customer-centric culture and delivering a superior end-to-end banking process.
  • Perform administrative tasks, such as data entry.
  • Maintain a high standard of customer service by phone and email, ensuring prompt and effective resolution of customer needs.
  • Foster strong relationships across teams, sharing best practices and collaborating to enhance the customer experience.
What's in it for You?

We offer a supportive and inclusive workplace culture that values diversity and promotes collaboration. You will have access to innovative tools and technologies to enhance your productivity and decision-making. Additionally, you will have the opportunity to work in a role that directly impacts our customers' financial well-being and supports their home ownership aspirations.

Requirements
  • Strong customer service skills, with a focus on understanding and meeting customer needs.
  • Experience providing administrative support.
  • Banking and Finance knowledge and experience (desirable).
  • Problem-solving skills to address customer needs effectively.
  • Computer literacy, including proficiency in MS Office applications.
  • Excellent communication skills (interpersonal, verbal, written) and ability to influence.
What We Offer

We are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products, and services for our customers, employees, and community. We offer a wide range of employee benefits to help you manage your priorities, including competitive remuneration, a great culture, and opportunities for upskilling and training.