Library Officer

4 weeks ago


Parramatta, New South Wales, Australia City of Parramatta Full time
About the Role

We are committed to creating a safe and inclusive environment for children and young people. Our team prioritizes their wellbeing and implements child-safe practices to ensure they feel valued and respected.

As a Library Officer, you will be responsible for delivering exceptional customer service and working collaboratively with our team to achieve our goals. You will be based at various locations in Parramatta Libraries, including Epping Branch Library and Carlingford Branch Library.

Key Responsibilities:

  • Provide proactive customer service and take personal responsibility for ensuring a positive customer experience.
  • Deliver core customer service competencies as part of the Customer Experience Team to provide memorable and exceptional experiences for customers.
  • Ensure each customer receives a positive customer experience in line with our Customer Service Charter and Library's Customer Care Standards.
  • Be responsible for providing day-to-day services to enhance community access to and enjoyment of the library.
  • Co-ordinate small projects and support the Branch Librarian/Team Leader with day-to-day operational requirements.
  • Support and train staff in the effective operation of Library operations, including digital resources and software.
  • Deliver high-quality, customer-focused services and programs to customers in a self-service environment.
  • Provide specialized general and in-depth reference, research, and referral services to assist customers in locating and obtaining information.
About You

We are looking for someone with:

  • Completion of an Australian Library and Information Association (ALIA) accredited course or eligible membership of ALIA and relevant experience.
  • Exceptional customer service, teamwork, and problem-solving skills.
  • Current technology and marketing skills.
  • Excellent communication, verbal, and written communication skills.
  • Ability to deliver presentations to small groups.
  • Comprehensive understanding of the diverse community needs.
What's on Offer

We are offering an attractive total remuneration package from $75,922 to $83,609 plus 11.5% Superannuation (pro-rata for part-time). Both positions include weekend and evening shifts.

In addition, City of Parramatta offers excellent employee benefits, including:

  • 14 weeks paid parental leave.
  • Access to Long Service Leave after 5 years.
  • Significant leave benefits (flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year).
  • Learning and development opportunities.
  • Health and wellbeing programs (Fitness Passport, flu shots, etc.).

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