Retail Customer Experience Professional

5 days ago

Adelaide, South Australia beBeeAmbassador Full time $35,000 - $45,000
Customer Service Ambassador

This is a dynamic retail role where you will be responsible for delivering exceptional customer experience, fostering a positive shopping environment, and supporting new and expectant parents on their journey.

About the Role
  • Customer Engagement: Connect with and understand the needs of new and expectant parents, providing personalised assistance and product recommendations to drive sales and enhance customer satisfaction.
  • Product Demonstration: Guide customers through product features and benefits, ensuring they make informed choices that meet their needs.
  • Stock Management: Maintain accurate stock levels and ensure the store is well-presented and organised to provide a seamless shopping experience.
Flexible Scheduling
  • Work a rotating roster of flexible shifts across weekdays, evenings, and weekends to cater to diverse customer needs and preferences.
About You

You are a proactive and approachable individual who thrives in a fast-paced retail environment. You have a genuine passion for helping others and delivering exceptional customer service.

You will bring to the team:

  • Prior customer service experience with a proven track record of excellent communication skills.
  • Ability to work in a fast-paced environment with multiple priorities and deadlines.
  • High standards in customer service and store presentation to consistently deliver a world-class shopping experience.
  • Proficient in calming irate customers and resolving issues with empathy and professionalism to maintain customer loyalty.

Physical Requirements:

  • Able to lift up to 15kgs between floor and shoulder, 10kgs above shoulder height.
  • Ability to wear a headset to communicate with the team on the shop floor.
  • Stand and walk for prolonged periods of time.
The Perks & Benefits
  • A supportive, friendly team culture that celebrates wins and supports your goals.
  • Competitive salary / hourly rate.
  • Paid parental leave to support you and your family.
  • Training pathways to support your growth and career development.
  • Employee Assistance Program for your wellbeing.
  • Generous team discounts.

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