Logistics Coordinator

7 days ago


Mount Isa, Queensland, Australia Epiroc Australia Pty Ltd Full time

Position Overview: The role of the Warehouse Operative is essential in fostering and nurturing sustainable customer relationships through regular engagement, innovative solutions, and a dedication to exceptional service quality. A primary goal of this position is to maintain a well-organized and pristine parts storage area while ensuring the smooth operation of incoming and outgoing goods. This position demands quick decision-making abilities and the capacity to work effectively under pressure.

Key Responsibilities:

  • Establish and uphold customer relationships by delivering consistently outstanding service.
  • Manage customer expectations regarding pricing and delivery timelines through effective communication, which may involve addressing conflicts and dissatisfied customers.
  • Continuously enhance knowledge of Epiroc machinery, parts, and services to elevate customer service levels and improve delivery capabilities.
  • Warehouse Organization: Ensure that the warehouse and storage areas are orderly and well-presented.
  • Participate in the Supply on Call roster, responding to emergency parts requests and utilizing self-management skills to provide suitable solutions for customer issues.
  • Maintain an organized parts storage area, efficiently handling incoming and outgoing goods for both internal and external customers.
  • Record Keeping: Keep accurate records as required.
  • Understand and adhere to Epiroc's Occupational Health and Safety policies.
  • Perform any Safety, Health, Environment, and Quality (SHEQ) duties as necessary.
  • Complete additional tasks as required.

Preferred Attributes:

  • Enhance customer satisfaction.
  • Exhibit efficiency in task execution.
  • Follow established instructions and procedures.
  • Demonstrate business acumen.
  • Analyze situations and apply sound judgment.
  • Commit to continuous improvement.
  • Communicate effectively with team members.
  • Engage in networking opportunities.
  • Operate within the framework of the Epiroc Way.

Epiroc is a global productivity partner for mining and construction customers, driving the transition towards a sustainable society. With cutting-edge technology, Epiroc develops and provides innovative and safe equipment, including drill rigs, rock excavation tools, and construction equipment for both surface and underground applications. The company also offers world-class service and aftermarket support, along with solutions for automation, digitalization, and electrification. Epiroc is headquartered in Stockholm, Sweden, and employs passionate individuals who support and collaborate with customers in approximately 150 countries. Learn more about our commitment to excellence.



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