Claims Technical Specialist

6 days ago

Melbourne, Victoria, Australia Gallagher Bassett Full time

About the Role


We are seeking a highly skilled Claims Technical Specialist to join our team at Gallagher Bassett. As a Technical Manager, you will provide specialist technical oversight and knowledge to your claims team. You will use your unique skillset to provide coaching and mentoring to claims staff with relation to technical claims matters.


Key Responsibilities:



  • Apply your specialist Workers Compensation technical knowledge to claims of a complex nature, acting as a technical reference point for other team members.
  • Guide, advise, and assist employer clients requiring specialist technical assistance.
  • Interact with Legal Panel Firms within required timeframes on pre-litigated and litigated matters.
  • Provide employers, employer consultants, and parties involved with updates on litigated matters.
  • Undertake adverse decision quality revisions and endorsements.
  • Complete case conferencing with Case Managers and attend claims review meetings when required.
  • Conduct pre-conciliation checks, assist with strategy considerations, and attend conciliation conferences as needed.
  • Mentor and coach other team members.

About You


We are looking for individuals with:



  • Experience in the Worker's Compensation industry and application of Work Cover legislation.
  • Ability to interpret and apply Accident Compensation Act.
  • Fantastic customer service skills.
  • Exceptional communication and interpersonal skills.
  • Experience in client service roles.
  • Coaching, mentoring, and leadership skills.
  • Bachelor of Law Degree and/or Industry-Related Qualifications.

What We Offer


A competitive salary of $110,000 per annum, plus benefits including:



  • 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave.
  • Novated Leasing opportunities.
  • Two paid volunteer days annually.
  • Health Insurance Discounts with our Group Insurance Plan.
  • Employee Stock Purchase Program.
  • Paid parental leave.

Gallagher Bassett is committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and offer a supportive work environment that values collaboration, innovation, and professional growth.

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