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Senior Campaign Manager

2 months ago

North Sydney Council, Australia TPG Telecom Full time

Job Summary

The Senior Campaign Manager will be responsible for managing customer campaigns across Vodafone using advanced analytical toolsets. This role will service the Marketing function at Vodafone Australia to deliver effective and accurate campaign execution.

Key Responsibilities

  • Manage end-to-end build and delivery of campaigns and orchestrate campaigns across channels
  • Data Management and Optimisation – utilise data and platforms to propose the best ways to deliver personalised campaigns; Design and perform A/B testing, and ongoing optimisation to maximise open rates
  • Identify opportunities to optimise, simplify and automate campaigns and lead cross-functional teams to implement changes
  • Contribute to the culture of Test & Learn in the team through embedding robust test & learn methodologies into campaigns by leveraging data-driven insights
  • Lead initiatives to understand existing challenges and business problems, suggest ways to improve targeting through accurate and timely campaign reporting and the use of previous campaign findings to fine-tune marketing effectiveness
  • Devise and manage the implementation, development, analysis, targeting, and testing of new methods of increasing audience engagement, conversion, and monetisation numbers
  • Own all aspects of trafficking, optimisation, and troubleshooting with a sustained focus on efficiency and scalability
  • Conduct regular split-testing on customer audiences, subject lines, landing pages, template designs and messaging
  • Build and execute campaigns to agreed deadlines

Requirements

  • 5+ years' hands-on experience in customer campaign execution
  • Direct experience with SAS CI360, Salesforce Marketing Cloud, or advanced knowledge on other campaign platforms (Adobe Campaign, Unica, CIM, PEGA)
  • Strong SQL skills and good understanding of relational database structure, ideally using Teradata
  • Analytically driven person with demonstrated record of using insights to improve customer experience and business outcomes
  • Understanding of data-driven marketing, digital marketing, marketing analytics and lead management
  • Innovative character keen to think out of the box in a pragmatic and systematic approach
  • Strong communicator with the ability to work collaboratively and efficiently with different stakeholders
  • Ability to manage conflicting priorities in an agile environment

Benefits and Perks

  • Flexible hybrid way of working (from home and office)
  • 'Stay Connected Mobile' – Access to a free mobile plan
  • 'Stay Connected NBN' – Access to a free NBN 100 plan
  • 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year
  • Access to TPG Learning Hub platform and internal development opportunities
  • Access to Corporate Partner Discounts

Our TPG Telecom Spirit

We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. You will join a supportive company that is diverse and inclusive, and celebrates what makes our employees different, as well what brings us together. We want you to bring your true self to work, and to feel like your contribution matters. We encourage ambition in everything we do, from telco solutions to customer experience, to community impact. You will have real opportunities to take charge and take control.

Bolder and Better Together