Senior Campaign Specialist

3 weeks ago

North Sydney Council, Australia TPG Telecom Full time

Role Overview

The Senior Campaign Analyst will be responsible for customer campaign management across Vodafone using our SAS and Teradata analytical toolsets.

Key Responsibilities

  • Manage E2E build and delivery of campaigns and orchestrate campaigns across channels.
  • Data Management and Optimisation – utilise our data and platforms to propose the best ways to deliver personalised campaigns; Design and perform A/B testing, and ongoing optimisation to maximise open rates.
  • Identify opportunities to optimise, simplify and automate campaigns and lead the cross-functional teams to implement the changes.
  • Contribute to the culture of Test & Learn in the team through embedding robust test & learn methodologies into campaigns by leveraging data-driven insights.
  • Lead initiative to understand existing challenges and business problems, suggest ways to improve targeting through accurate and timely campaign reporting and the use of previous campaign findings to fine tune/improve marketing effectiveness.
  • Devise and manage the implementation, development, analysis, targeting, and testing of new methods of increasing audience engagement, conversion, and monetisation numbers.
  • Own all aspects of trafficking, optimisation, and troubleshooting with a sustained focus on efficiency and scalability.
  • Conducting regular split-testing on customer audiences, subject lines, landing pages, template designs and messaging.
  • Build and execute campaigns to agreed deadlines.

Requirements

  • 5+ years' hands-on experience in the Customer Campaign Execution.
  • Has direct experience with SAS CI360, Salesforce Marketing Cloud, or advanced knowledge on other campaign platforms (Adobe Campaign, Unica, CIM, PEGA).
  • Strong SQL skills and good understanding of relational database structure, ideally using Teradata.
  • Analytically driven person with demonstrated record of using insights to improve customer experience and business outcomes.
  • Understands data driven marketing, digital marketing, marketing analytics and lead management.
  • Innovative character keen to think out of the box in a pragmatic and systematic approach.
  • Is a strong communicator with the ability to work collaboratively and efficiently with different stakeholders.
  • Has the ability to manage conflicting priorities in an agile environment.

What We Offer

  • Flexible hybrid way of working (from home and office).
  • 'Stay Connected Mobile' – Access to a free mobile plan.
  • 'Stay Connected NBN' – Access to a free NBN 100 plan.
  • 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year.
  • Access to TPG Learning Hub platform and internal development opportunities.
  • Access to Corporate Partner Discounts.

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