Customer Service Manager for Metro Area

7 days ago


Burnley, Australia Opal HealthCare Full time
About the Role

Opal HealthCare, Australia's largest residential aged care provider, is seeking an experienced Customer Service Manager to lead our sales, resident admissions and admin function in the Victoria Metro Area.

The successful candidate will have a strong background in sales and administration, with experience in managing customer enquiries, conducting site tours and implementing sales programs to improve uptake of additional services. They will also be responsible for monitoring service standards and customer feedback.

This is a full-time role working Monday to Friday, providing relief support to our Care Communities located in the Victoria Metro Area. We offer a competitive salary package and a range of benefits, including work/life balance, flexible work hours, dedicated mentoring and internal/external career development programs, and national secondment opportunities.

Key Responsibilities:

  • Manage customer enquiries and conduct site tours
  • Implement sales programs to improve uptake of additional services
  • Monitor service standards and customer feedback
  • Provide administrative support as required

Requirements:

  • Experience in sales and administration
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment

What We Offer:

  • Competitive salary package
  • Work/life balance with flexible work hours
  • Dedicated mentoring and internal/external career development programs
  • National secondment opportunities
  • Sector leading training, systems and innovation

We are committed to delivering high-quality care to our residents, and we are looking for a highly motivated and experienced professional to join our team. If you are passionate about delivering exceptional customer service and have a strong background in sales and administration, please apply now.
Average salary: $80,000 - $100,000 per year



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