Vehicle Buying Coordinator

5 months ago

Burnley, Australia Dutton Automotive Full time

**Company Description**
Dutton Automotive is Australia's largest, pre-eminent dealer in general, prestige, luxury and classic cars. Under its umbrella is nationally and internationally recognised brands such as Dutton Garage, Classic Throttle Shop, Dutton One, Targa and Auto Mega Warehouse.

Spanning 32 sites across 5 states and growing, the Group employs in excess of 250 experts and operates under 8 primary brands. Automotive Buying is a vitally important division within the group, providing stock for all dealerships across Australia.

The Vehicle Buying Coordinator's key responsibilities are to support the Vehicle Buyers and provide customer service support to their customers.

The role covers all areas of vehicle purchasing administration and ensuring all documentation is completed accurately, prepared with high quality and in a timely manner.

Responsibilities include, but not limited to:

- Maintain and update the Buying CRM (Suga).
- The primary contact for selling customers for documentation, such as registrations, licences, finance letters, ASIC checks etc.
- Coordination of vehicle inspections in all States.
- Oversee all vehicle compliance documentation prior to payment, including service history, warranty paperwork, keys, other parts etc.
- Follow up on all checks and final requirements prior to collection.
- Maintain ongoing contact for any customer enquiries.

The position is very important to the flow of Buying processes and acts as a key intermediary between Buying and Site leaders. The successful incumbent will be encouraged to bring initiatives and experience to further improve customer service efficiencies.
**Qualifications** EDUCATION AND EXPERIENCE**
- Previous experience in Automotive Buying a distinct advantage.
- Excellent administration skills, including CRM data management.
- A positive attitude with strong interpersonal and communication skills
- Strong attention to detail and excellent time management skills.
- Proven ability to build rapport and foster successful relationships both internally and externally.
- The ability to prioritise urgent requests in a calm and efficient manner while also maintaining high work standards and accuracy.
- Punctual and Reliable.
- Ability to work well under pressure.

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