Customer Support Manager

2 weeks ago


Burnley, Australia Opal HealthCare Full time

Opal HealthCare: A Rewarding Role in Customer Support

We are seeking a Relief Customer Support Manager to lead our sales, resident admissions, and admin function at multiple Care Communities in the Victoria Metro Area. This is a full-time Monday to Friday role that offers relief support.

About Us

At Opal HealthCare, we believe that companies don't succeed without their people. As Australia's largest residential aged care provider, with 132 Care Communities and over 20,000 team members nationwide, our values of Compassion, Accountability, Respect, and Excellence drive everything we do.

The Role

  • This role is based in the Victoria Metro Area.
  • Experience in sales and administration roles is desired.
  • Hotel or property management experience is welcome.
  • You will manage customer enquiries and conduct site tours.
  • Manage your sales pipeline to improve conversion rates.
  • Implement sales programs to increase uptake of additional services.
  • Maintain service standards and monitor customer feedback.
  • Perform reception and other administration duties as required.

What We Offer

  • A competitive salary of $85,000 - $110,000 per annum.
  • A work-life balance with flexible work hours.
  • Dedicated mentoring and internal/external career development programs.
  • An Employee Referral Program with incentives up to $5,000.
  • National secondment opportunities to diversify your experience.

Requirements

  • Please note that all applicants must be willing to complete a pre-employment medical, police clearance, and NDIS worker's clearance.


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