Guest Experience Associate

3 weeks ago


Sydney, New South Wales, Australia Marriott Full time

Job Summary

We are seeking a skilled Guest Experience Expert to join our team at Sheraton Grand Sydney Hyde Park. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions throughout their stay.

Key Responsibilities

  • Process operational needs and address guest requests in a timely and professional manner
  • Complete reports and share highlights of the local area with guests
  • Empower guests to move about their space and take the initiative to deliver a wide range of services
  • Collaborate with colleagues to ensure a safe and welcoming work environment
  • Uphold quality standards and maintain confidentiality

Requirements

  • High school diploma or G.E.D. equivalent
  • No related work experience required
  • No supervisory experience required
  • License or certification not required

About Marriott International

Marriott International is an equal opportunity employer committed to diversity and inclusion. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About Sheraton

Sheraton is a global community of associates who create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton.

Join Our Mission

At Sheraton, we're committed to being 'The World's Gathering Place'. We believe in empowering our associates to be the best version of themselves and to make a meaningful impact on our guests' lives. If you're passionate about delivering exceptional guest experiences and joining a global community of like-minded individuals, we invite you to explore your next career opportunity with Sheraton.



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