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System Support Specialist

3 weeks ago

Sydney, New South Wales, Australia beBeeAdministrative Full time $70,000 - $105,000
System Support Specialist

We are seeking a highly skilled and experienced System Support Specialist to join our team.

About the Role:

The successful candidate will be responsible for providing front-line support to staff for desktop hardware, software, and peripheral devices. This will include installing, configuring, and maintaining desktop software applications used within the organization, as well as collaborating with business areas to ensure compatibility and compliance with relevant accreditation.

  • Provide frontline support to staff for desktop hardware, software, and peripheral devices.
  • Install, configure, and maintain desktop software applications used within the organization and collaborate with business areas to ensure compatibility and compliance with relevant accreditation.
  • Undertake queue management through the department's service management tool, raising and resolving incidents and service requests.
  • Create and maintain Standard Operating Procedures for common desktop practices and solutions.
  • Perform routine maintenance on desktop hardware, including upgrades and replacements.
  • Maintain an asset register and perform regular audits.
  • Work in close communication with other IT teams.
  • Managing complaints and urgent escalations for ICT issues.
  • Planning, scheduling, and coordination of Desktop/ICT Project Operations and Service Delivery activities.
  • Identify opportunities for process improvement, automation, and efficiency gains within the desktop support function.
  • Coordinate hardware repairs and warranty services with vendors and service providers.
  • Collaborate with IT teams and stakeholders to resolve complex technical issues and implement IT projects.

Requirements:

  • A demonstrated understanding of various legacy Windows operating systems (Win7, XP)
  • A demonstrated understanding of Active Directory, SCCM, Desktop PC configuration, and IP configuration.
  • Proficiency in troubleshooting legacy hardware and software issues.
  • Excellent interpersonal and customer service skills.
  • Demonstrated problem-solving skills with the ability to analyze and resolve complex issues.
  • Good documentation practices to record and track support issues and solutions.
  • Excellent communication skills.
  • The ability to work well in a team environment.
  • The ability to travel interstate.