Guest Support Officer in Brisbane

3 weeks ago

Brisbane, Queensland, Australia Echo Entertainment Group Full time

At Echo Entertainment Group, we strive to be Australia's leading integrated resort company. Our mission is to create engaging and memorable experiences for the millions of guests we welcome each year at our trusted destinations.

Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.

Echo Entertainment Group (EEG) is a leading ASX-listed company committed to supporting the communities in which we operate. EEG will achieve this by leading with integrity and values to enable us to provide entertainment, gaming, and leisure experiences safely, responsibly, and ethically.

As our Guest Support Officer reporting to the Patron Liaison Manager, you will drive the implementation of safer gambling initiatives and support our valued guests in making informed decisions.

This is a fantastic opportunity for students, graduates, and professionals looking to join our Safe Gaming team in Brisbane on a full-time or part-time basis and contribute to fostering a safer gambling culture at Echo Entertainment Group.

A few of your responsibilities

  • Provide empathetic support to guests experiencing challenges related to gambling
  • Promote safer gambling practices through proactive communication
  • Collaborate with internal teams to enhance safety measures and awareness

What we are looking for

  • Experience in guest relations, Responsible Gambling programmes, Hospitality, support services, social work, security, education
  • Demonstrated ability in developing productive relationships, understanding of applicable laws, regulations, policy, relevant codes, safer gambling strategy, and supporting information as they relate to the company
  • Ability to demonstrate problem-solving skills and show innovative thinking

As a Guest Support Officer, you will drive the implementation of safer gambling initiatives and support our valued guests in making informed decisions. The role requires availability to work across all shifts (morning, day, and night).

You will draw upon your love for interaction and problem-solving, along with your ability to empathize with others, to confidently assess and implement a range of suitable and timely supportive measures.

Your role will be pivotal in shaping the success of Safer Gambling practices at Echo Entertainment Group. Join us in making a difference.

What can we offer you?

  • Complimentary meal on site every day, including hot meals, sandwich bar, and more
  • Discounted parking available in the city
  • 30% Discounts across award-winning restaurants and accommodation
  • Career development, training, and courses via The Star Academy – limitless career opportunities
  • An organization that values diversity, teamwork, and being your best self
  • Mental Health and Wellbeing services
  • Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait Islander, and LGBTQI+
  • Paid training, ongoing career development opportunities

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At Echo Entertainment Group, we are committed to creating a diverse, equitable, and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognize the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.

Echo Entertainment Group is a WGEA Employee of Citation for Gender Equality holder and is recognized with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

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