Technical Support Specialist

2 days ago


Hobart, Tasmania, Australia 3124 UXC Limited Full time
Company Overview

DXC Technology, a leading provider of digital transformation services, is committed to fostering a culture of innovation and excellence. With a global presence in over 70 countries, we serve more than 6,000 customers across the world.

About the Role

We are seeking an experienced Service Desk Analyst to join our team. As a key member of our support team, you will be responsible for providing high-level customer service to our clients across various telephony incidents and service requests.

Responsibilities
  1. Provide level 1 support to customers, ensuring timely resolution of their queries.
  2. Log and manage Service Requests (MACs), tracking progress and communicating with stakeholders as necessary.
  3. Liaise with customers and coordinate maintenance and support-related activities with third-party suppliers.
  4. Escalate issues as appropriate, working collaboratively with cross-functional teams to resolve complex problems.
Requirements
  1. A minimum of 1+ years' experience in IT/Telecommunications service desk environments, with a proven track record of delivering excellent customer service.
  2. Strong problem-solving skills, with the ability to work independently and as part of a dynamic team.
  3. Excellent communication skills, both written and verbal, with a strong focus on building trust and rapport with customers.
  4. Familiarity with IT Service Management applications like Service Now is highly desirable.
What We Offer

We offer a competitive salary package, including a base salary of $65,000 per annum, plus benefits such as flexible working hours, professional development opportunities, and a comprehensive training program.

Benefits
  • A dynamic and supportive work environment that fosters growth and learning.
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) retirement plan.
  • Opportunities for career advancement and professional development, with access to training programs and mentorship initiatives.


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