Technical Support Specialist
2 days ago
DXC Technology, a leading provider of digital transformation services, is committed to fostering a culture of innovation and excellence. With a global presence in over 70 countries, we serve more than 6,000 customers across the world.
About the RoleWe are seeking an experienced Service Desk Analyst to join our team. As a key member of our support team, you will be responsible for providing high-level customer service to our clients across various telephony incidents and service requests.
Responsibilities- Provide level 1 support to customers, ensuring timely resolution of their queries.
- Log and manage Service Requests (MACs), tracking progress and communicating with stakeholders as necessary.
- Liaise with customers and coordinate maintenance and support-related activities with third-party suppliers.
- Escalate issues as appropriate, working collaboratively with cross-functional teams to resolve complex problems.
- A minimum of 1+ years' experience in IT/Telecommunications service desk environments, with a proven track record of delivering excellent customer service.
- Strong problem-solving skills, with the ability to work independently and as part of a dynamic team.
- Excellent communication skills, both written and verbal, with a strong focus on building trust and rapport with customers.
- Familiarity with IT Service Management applications like Service Now is highly desirable.
We offer a competitive salary package, including a base salary of $65,000 per annum, plus benefits such as flexible working hours, professional development opportunities, and a comprehensive training program.
Benefits- A dynamic and supportive work environment that fosters growth and learning.
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) retirement plan.
- Opportunities for career advancement and professional development, with access to training programs and mentorship initiatives.
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