Senior Ad Operations Specialist

3 weeks ago

Sydney, New South Wales, Australia Spotify Full time
Key Responsibilities

  • Build deep client relationships to deliver best-in-class customer service to Spotify's advertiser and agency partners.
  • Act as the primary point of contact, fielding requests & questions and communicating directly with clients throughout the sales and campaign lifecycle.
  • Own the RFP response and media planning strategy across all buying channels.
  • Regularly participate in client meetings to deepen relationships via high value client engagement, including campaign prep & launch, ongoing optimization recommendations, campaign reporting, and wrap ups.
  • Partner with cross-functional internal organizations to structure campaigns to meet client KPIs and deliver desired outcomes.
  • Oversee the campaign set up, launch and activation processes, including creative production management, spec review, asset collection, and ensuring proper creative trafficking.
  • Monitor campaign pacing, delivery, and performance reporting and optimize/revise media plans to meet client objectives.
  • Leverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities to help grow the business.
  • Manage projects involving complex work streams and cross-functional collaboration (internally and externally).
  • Serve as the product expert by educating clients and their agencies on Spotify's new and existing products, as well as advising on best practices and bespoke campaign optimizations.
  • Review, interpret, and present data, including brand measurement studies, providing comprehensive campaign insights, recommendations, and learnings via effective data storytelling.
  • Own the post-campaign analysis with learnings and recommendations to drive repeat business.
  • Collaborate cross-functionally on initial billing and revisions to ensure invoices are accurate and delivered on time.
  • Adhere to internal best practice guidelines, processes, and operating cadences.
Requirements

  • Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business.
  • Minimum 3 years experience in digital media, planning, and/or buying.
  • Strong industry knowledge and a desire to grow within the digital media industry.
  • Strong understanding of advertising performance metrics and the advertising ecosystem.
  • Reputation for providing world-class customer service.
  • Ability to translate client requests to make recommendations that meet business objectives and deliver desired outcomes.
  • Ability to craft impactful sales rationale stories by using data and research.
  • Highly organized and focused multi-tasker with strong attention to detail who can work independently within a team-focused organization.
  • Ability to work effectively with cross-functional teams and all levels of management (internally and externally).
  • Thrives in a fast-paced, deadline-driven environment with excellent verbal, written, and presentation skills.
  • Strong presentation and communication skills.
  • Excellent dexterity in Excel and PowerPoint, and experience working within CRMs, OMSs, ad servers, and other digital media tech systems.
Location

You will work out of our Sydney office.

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