Strategic Customer Solutions Partner

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $126,000 - $154,000
Drive Customer Success with Our Solutions Engineering Team

We're looking for a skilled Solutions Engineer to join our team and help us deliver exceptional customer experiences on our OpenAI API platform and ChatGPT business product. As a key member of our Technical Success team, you will work closely with senior business stakeholders to understand their needs, guide their AI strategy, and identify high-value use cases and applications.

Your primary responsibility will be to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will provide technical expertise in the pre-sales process, outlining the value proposition, clarifying technical requirements, and answering product-related questions.

Key Responsibilities:
  • Deliver Exceptional Pre-Sales Customer Experience
  • Provide technical guidance in the pre-sales process, outlining the value proposition, clarifying technical requirements, and answering product-related questions.
  • Demonstrate how our products can provide solutions to customers' business needs and deliver value, including demos, use case scoping, and proof of concepts.
  • Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources, and escalating complex requirements to the appropriate teams.
  • Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
  • Develop and nurture strong customer relationships during the evaluation and purchasing process.
  • Foster customer advocacy and represent the voice of the customer with internal teams, gathering and relaying customer feedback, and identifying themes across customers to incorporate into product planning.
Requirements:
  • 7+ years of experience in a Solutions Engineer (or similar) role, managing relationships with large, global, and complex organizations.
  • Solid track record of delivering and scaling an exceptional pre-sales customer experience.
  • Experience providing higher-level security and compliance support, as well as a thorough understanding and knowledge of IT security principles and customer requirements for similar technical B2B SaaS products.
  • Exceptional presentation and communication skills, particularly when engaging with executives and leaders.
  • Humble attitude, eagerness to help others, and desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
  • Strong problem-solving skills, adept at frequent context switching, effectively managing working on multiple projects at once with expansive ownership, and ruthlessly prioritizing.
  • Personal commitment to fostering the safe and ethical evolution of AI.

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