Technical Customer Support

7 days ago

Australia Smoothlink Full time

Are you looking for a Career, not just a job?

Technical Customer Support with a development, sales or leadership career path.

We are looking for a new team member who wants to learn our software and progress into either our development team, our sales team, or even a leadership role.

Construction or SaaS experience would be a great advantage to your learning our software.

Help Desk & IT Support (Information & Communication Technology) a big advantage.

Smoothink is a fast-moving tech company on the Sunshine Coast with offices in Baringa and Austin, Texas. We sell our software worldwide and support our own built software. We seek high-energy, fun, self-motivated, and reliable people to be technical customer support team members. The support role will be for a minimum of 12 months before being able to progress within the company.

What you will be doing
- Run demos of our products to prospects and send over pricing with a follow-up to them.
- Provide initial diagnosis of issues
- Build rapport with the client base
- Prioritise and schedule your workload according to business impact
- Escalate unresolved support to the appropriate competent technician or team
- Record, track, and document the service desk troubleshooting process, including all successful and unsuccessful decisions made and actions taken, through to the final resolution
- Check in with the requesters to ensure requests have been adequately resolved
- Develop competency and understanding in using the systems and software built by Smoothink along with their partners Procore, Xero, MYOB, and QBO

What you will bring
- Troubleshooting skills to effectively triage support requests
- Ability to manage a variety of tasks simultaneously
- Previous IT support or construction experience is a big advantage
- Excellent verbal and written communication skills
- Customer focus and service orientation
- Commitment to achieving quality outcomes
- Willingness to assist and to do so enthusiastically
- Team focus
- Proactive and a sense of urgency
- Being Fluent in English

On offer is a great career in an exciting and fast-moving industry with a company that works globally. You will have the opportunity to grow in your role and move up in the company, all while being truly valued.

Smoothlink offers very competitive remuneration and flexibility for people who are reliable and help us grow the business. We offer wellness days throughout the year, birthdays off, and more.

**Job Types**: Full-time, Permanent

Pay: From $47,500.00 per year

**Benefits**:

- Employee mentoring program
- Salary packaging
- Travel reimbursement

Schedule:

- 8 hour shift

Supplementary Pay:

- Commission

**Experience**:

- Construction: 1 year (preferred)
- SaaS: 1 year (preferred)
- Customer Support: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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