Collections and Hardship Manager
4 days ago
Embark on a dynamic role as Collections and Hardship Manager at Bendigo and Adelaide Bank, where you'll lead a small team in ensuring regulatory compliance and drive customer-centricity.
The position is part of our Mortgage Help Centre, responsible for hardship management and credit assurance. Your expertise will directly impact the lives of customers in financial difficulty, fostering a culture of empathy and support.
As Team Manager Hindsight Reviews, you'll oversee a high-performance team, providing regular feedback, and managing performance. You'll also be 'on the tools' conducting holistic customer reviews, critically assessing service delivery and identifying areas for improvement.
This permanent full-time position offers flexible work options, including a hybrid model with minimum three days per week based out of our Adelaide or Bendigo corporate office. We prioritize work-life balance and offer a range of benefits, including health and wellbeing support, learning opportunities, and flexible work arrangements.
To succeed, you'll bring experience in hardship/collections management, credit assurance, and consumer lending. Operational knowledge of the regulatory environment and ability to foster a high-performance culture are essential. Accurate attention to detail, good time management skills, and ability to balance quality and quantity are also required.
You'll join an inclusive culture that values diversity and actively encourages applications from underrepresented groups. If you're passionate about making a meaningful difference, we invite you to apply.
Salary: Approximately $120,000 - $180,000 per annum, depending on location and experience.
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Senior Manager, Collections and Hardship
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Adelaide, South Australia Plenti Full timeAbout PlentiAt Plenti, a leading fintech lender, we're shaping the future of lending with our innovative approach, technology, and commitment to customer satisfaction. Our team is passionate about delivering faster, fairer loans that make a real difference in people's lives.We're not just a business – we're a community of like-minded individuals who...
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Senior Manager, Collections and Hardship
1 month ago
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Senior Manager, Collections and Hardship
1 month ago
Adelaide, South Australia Plenti Full timeAbout PlentiPlenti is a fintech lender that provides faster, fairer loans through smart technology and outstanding customer service. We are a dynamic and innovative business that is growing strongly.We are a fast-moving and ambitious organisation that seeks to bring in smart and capable people who can take ownership of their role to help the business...
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Collections and Hardship Lead
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Collections and Hardship Leadership Opportunity
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Financial Services Operations Lead
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Adelaide, South Australia Bendigo and Adelaide Bank Full timeAbout the RoleWe are seeking an experienced Customer Service Manager to lead our team in ensuring compliance with regulatory requirements. As a key member of our leadership team in the Mortgage Help Centre, you will drive a culture of customer care and support.Key ResponsibilitiesLead a team of 2 Hindsight Review Officers, creating a high-performance team...
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Adelaide, South Australia Plenti Full timePlenti is a dynamic fintech lender, delivering faster, fairer loans through innovative technology and outstanding customer service. We are a growing organization seeking an experienced leader to oversee the full lifecycle of collections from early stage-delinquency through to recoveries and debt sales for both secured and unsecured products.The ideal...
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Adelaide, South Australia Bendigo and Adelaide Bank Full timePosition OverviewWe are seeking a dedicated and empathetic Hardship Officer to join our Mortgage Help Centre team. As a key member of our customer care team, you will play a vital role in supporting customers facing financial difficulties and providing tailored solutions that meet their needs.
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