Collections and Hardship Manager

4 days ago


Adelaide, South Australia Bendigo and Adelaide Bank Full time

Embark on a dynamic role as Collections and Hardship Manager at Bendigo and Adelaide Bank, where you'll lead a small team in ensuring regulatory compliance and drive customer-centricity.

The position is part of our Mortgage Help Centre, responsible for hardship management and credit assurance. Your expertise will directly impact the lives of customers in financial difficulty, fostering a culture of empathy and support.

As Team Manager Hindsight Reviews, you'll oversee a high-performance team, providing regular feedback, and managing performance. You'll also be 'on the tools' conducting holistic customer reviews, critically assessing service delivery and identifying areas for improvement.

This permanent full-time position offers flexible work options, including a hybrid model with minimum three days per week based out of our Adelaide or Bendigo corporate office. We prioritize work-life balance and offer a range of benefits, including health and wellbeing support, learning opportunities, and flexible work arrangements.

To succeed, you'll bring experience in hardship/collections management, credit assurance, and consumer lending. Operational knowledge of the regulatory environment and ability to foster a high-performance culture are essential. Accurate attention to detail, good time management skills, and ability to balance quality and quantity are also required.

You'll join an inclusive culture that values diversity and actively encourages applications from underrepresented groups. If you're passionate about making a meaningful difference, we invite you to apply.

Salary: Approximately $120,000 - $180,000 per annum, depending on location and experience.



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