Collections Leader

3 days ago


Adelaide, South Australia Plenti Full time
About the Role

As a seasoned professional in collections management, you will play a pivotal role in overseeing the full lifecycle of collections at Plenti, from early stage delinquency to recoveries and debt sales. This position requires strong leadership skills, with a proven track record of building high-performing teams and fostering a culture of continuous improvement.

Key Responsibilities
  • Develop tailored collections strategies for diverse customer segments, ensuring fair and effective treatment of customers experiencing financial hardship.
  • Ensure all hardship cases are handled in accordance with regulatory requirements and company policies, while maintaining empathy and professionalism.
  • Leverage multiple communication channels to engage customers, manage collections, repossessions, and asset disposal processes where required.
  • Collaborate with third-party collection agencies, recovery firms, and auction houses to ensure efficient and compliant recovery processes.
Team Leadership & Development

Promote a culture of continuous learning by collaborating with Learning & Development to enhance team members' skills and knowledge.

Operations & Process Management

Oversee the collections process across all stages, using a multi-channel approach to achieve quality standards and meet service level agreements.

Compliance & Risk Management

Ensure strict adherence to regulatory obligations, including the NCCP Act, Privacy Act, ASIC Regulatory Guides, and AML/KYC requirements.

Requirements
  • Proven experience in managing collections across the full lifecycle, ideally within both secured and unsecured lending.
  • Strong understanding of relevant regulatory requirements, including NCCP, ASIC, and AML/KYC.
  • Demonstrated leadership skills with a track record of building and enabling high performance teams.
  • Excellent relationship management skills, with experience working with external vendors and stakeholders.
What We Offer

As a member of our dynamic team, you can expect:

  • A competitive salary ranging between $120,000 - $180,000 per annum, depending on experience.
  • A comprehensive benefits package, including health insurance and professional development opportunities.
  • A collaborative work environment that fosters innovation and entrepreneurship.


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