Customer Support Assistant

5 days ago

Brisbane, Queensland, Australia beBeeAdministrative Full time $65,000 - $70,000
Service Administrator

We are seeking a diligent and resourceful individual to join our team as a Service Administrator.

  • This role plays a vital part in providing administrative support to various roles within the organization.

Key Responsibilities:

  1. Ensure accurate and timely processing of technician field incentive payments.
  2. Open and close quoted "T" work, prepare T Booking packages, and handle closing documentation for Finance.
  3. Process all "Bill Without Cost" T work (unquoted), including weekly invoicing.
  4. Maintain induction registers for efficient record-keeping.
  5. Assist with reporting, quoting, ordering, customer liaison, and other related tasks.
  6. Send jobs to technicians, handle tools, service & repairs coordination.
  7. Review vendor orders vs major T specifications.
  8. Assist with mail/deliveries, office stationery/uniform orders.
  9. Peer review SAR estimates, coordinate M & L estimates, validate quotes, and process orders for major/minor T materials.
  10. Upload SWMS and go-no-go documentation for T. Goods receipting in JDE.
  11. Consolidate service dockets with work orders and invoices for uploading to various customer portals.
  12. Coordinate transportation with couriers.
  13. Shared reception duties as required.

Requirements:

  • Previous experience in administrative support roles, preferably in a service-oriented industry.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal abilities.
  • Familiarity with JDE (JD Edwards) is a plus.

Benefits:

  • 12-month contract.
  • Monday to Friday, full-time hours.
  • Competitive salary.
  • Office located in Brisbane CBD.
  • Dynamic workplace with a great culture.

Additional Information:

  • The ideal candidate will possess excellent time management skills and be able to prioritize multiple tasks effectively.

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