Customer Service Representative

2 weeks ago


Morwell, Victoria, Australia Latrobe City Council Full time
About the Role

We are seeking highly motivated and customer-focused individuals to join our team as Customer Service Officers/Lifeguards at Latrobe City Council.

Key Responsibilities:

  • Provide exceptional customer service to our patrons, ensuring a safe and enjoyable experience at our leisure facilities.
  • Supervise the public using the facilities, maintaining vigilant observation of all activities in the pool area and enforcing centre behaviours and safety rules as required.
  • Be familiar with emergency First Aid and evacuation procedures and take action as required.
  • Handle both telephone and counter enquires, providing accurate and timely information to our customers.
  • Input data into the computer to update attendance, membership records, and record bookings in programs.
  • Keep the facilities clean and tidy at all times, maintaining a high level of presentation and cleanliness.

About You:

  • You will have a demonstrated ability to work in a team environment, with experience in cash handling, computer system experience, and a high attention to detail.
  • You will need or be willing to obtain a Level 2 First Aid Certificate and a current pool lifeguard qualification.

What We Offer:

  • A competitive hourly rate of $40.32 (includes 25% Casual Loading) plus 11.5% Superannuation.
  • The opportunity to work in a dynamic and supportive team environment.
  • A range of training and Personal Development opportunities, including a structured Leadership Development Program and study assistance.
  • Flexible working options to suit your needs.


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